Siemens EQ.500 classic - Malfunctions; Appliance Unresponsive and Connectivity Issues; Dispensing and Component Issues

en Troubleshooting
78
Malfunctions
Fault Cause troubleshooting
Appliance no longer re-
sponds.
Appliance has a fault. 1. Pull out the mains plug and wait
10seconds.
2. Re-insert the mains plug.
HomeConnect is not work-
ing correctly.
Different causes are pos-
sible.
▶
Go to www.home-connect.com.
Appliance only dispenses
water, not coffee.
Empty bean container is not
detected by the appliance.
▶
Pour in coffee beans.
Coffee shaft on brewing unit
is blocked.
▶
Clean the brewing unit.
→"Cleaning brewing unit", Page72
Beans are too oily and are
not falling into thegrinder.
▶
Gently tap the bean container.
▶
Change the coffee variety.
Do not use oily beans.
▶
Clean the empty bean container
with a damp cloth.
Brewing unit is not inserted
properly.
▶
Slide the brewing unit right back.
Appliance is not dispensing
milk froth.
Milk system is soiled.
▶
Clean the milk system in the dish-
washer.
→"Cleaning the milk system",
Page71
Milk tube not immersed in
milk.
▶
Use more milk.
▶
Check whether the milk tube is im-
mersed in the milk.
Heavy build-up of limescale
in the appliance.
▶
Descale the appliance.
→"Using the descaling pro-
gramme", Page74
No milk intake by the milk
system.
The milk system is as-
sembled incorrectly.
▶
Assemble the milk system cor-
rectly.
→"Cleaning the milk system",
Page71
Milk tube not immersed in
milk.
▶
Use more milk.
▶
Check whether the milk tube is im-
mersed in the milk.
Milk froth is too cold. Milk is too cold.
▶
Use lukewarm milk.