Troubleshooting en
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13 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
Appliance no longer
responds.
Appliance has a fault.
1. Pull out the mains plug and wait 60seconds.
2. Re-insert the mains plug.
Appliance only dis-
penses water, not cof-
fee.
Empty bean container is not detected by the appli-
ance.
▶ Pour in coffee beans.
Coffee shaft on brewing unit is blocked.
▶ Clean the brewing unit.
Beans are too oily and are not falling into thegrinder.
▶ Gently tap the bean container.
▶ Change the coffee variety.
▶ Do not use oily beans.
▶ Clean the empty bean container with a damp cloth.
Brewing unit is not inserted properly.
▶ Slide the brewing unit right back.
Appliance is not dis-
pensing milk froth.
Milk system is soiled.
▶ Clean the milk system in the dishwasher.
Milk tube not immersed in milk.
▶ Use more milk.
▶ Check whether the milk tube is immersed in the
milk.
Heavy build-up of limescale in the appliance.
▶ Descale the appliance.
No milk intake by the
milk system.
The milk system is assembled incorrectly.
▶ Assemble the milk system correctly.
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