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Customer Service & Assistance
Gigaset C590/C595 / IM EN / A31008-M2101-R101-2-UZ19 / appendix.fm / 22.06.2010
Version 4, 16.09.2005
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service
.
The table below contains a list of common
problems and possible solutions.
Gigaset C595 only:
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is flat.
¥ Charge the battery or replace it
(
¢page 12).
Not all menu options are displayed.
The menu display is reduced (Standard mode).
¥ Activate extended menu display (Expert
mode
•
) (¢page 25).
No Base flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2 The range of the base is reduced because eco
mode is activated.
¥ Deactivate eco mode (¢ page 55) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥ Check the mains adapter of the base
(
¢page 10).
Please register handset flashes on the display.
Handset has not been registered with the base or
has been deregistered.
¥ Register the handset (¢page 56).
Handset does not ring.
1. The ringtone is deactivated.
¥ Activate the ringtone (¢page 65).
2. The telephone only rings when the phone
number is transferred.
¥ Activate the ringtone for anonymous calls
(
¢page 64).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer
(
¢page 10).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢page 67).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢page 67).
The other party cannot hear you.
You have pressed the mute key h. The handset
is "muted".
¥ Activate the microphone again (¢page 30).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to tone dialling.
No time is specified for a message in the call list.
Date and time have not been set.
¥ Set the date/time (¢ page 15).
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥ Enter the system PIN again.
2. The system PIN is still set to 0000.
¥ Change the system PIN (¢page 67).
The answering machine is not recording any
messages/has switched to announce only.
Its memory is full.
¥ Delete old messages.
¥ Play back new messages and delete.
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