6 Services 02.2001
© Siemens AG 2001 All Rights Reserved
6
-50 SINUMERIK 840DI System Overview (SYI)- 02.2001 Edition
6.1 Services offered by SIEMENS
SIEMENS offers the following services with regard to the SINUMERIK 840Di and
beyond this automation system.
• analysis of automation tasks, consulting services and creation of automation
concepts
• Customer care
• Creation of customer-specific applications
• Integration and certification of customized extensions
• Service agreements
Customer care
Customer care is offered for the following project phases:
• Project design
• Installation and startup support
• Technology support
• Later start-up of functions on the machines already involved in the production
process.
Creation of customer-specific applications
The creation of customer-specific applications is offered for the following fields:
• User-specific user interfaces (high-level applications or configurations using
Protool/Pro)
• STEP 7 programs
• User-specific NC part programs
Integration and certification of customized extensions
We understand this term as engineering services required for verifying and
documenting the real-time response of a system configuration deviating from the
system delivered.
Service agreements
Service agreements can be concluded for the following areas:
• Repair/service agreements for machine manufacturers
• Service agreements for end customers
The regional SIEMENS sales partners are contact partners for these services.
To Next Page
Loading...
Need help?
General
