Siemens WS12K261HK - Faults and What to Do about Them

en Faults and what to do about them.
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Faults and what to do about them.
: ~ flashes: Mains voltage too low ~ Page 22
. ~ flashes: Undervoltage during the washing programme. The programme
duration is extended. ~ Page 22
Other displays Switch off the appliance, wait for five seconds and switch it back on again. If the
indicator appears again, call the after-sales service ~ Page 28
Faults Cause/Remedy
Water is running out. ■ Attach/replace the drain hose correctly.
■ Tighten the screw-fitting on the supply hose.
Water not flowing in.
Detergent not dispensed.
■ ! Start/Reload not selected?
■ Tap not open?
■ Filter may be blocked? Clean the filter. ~ Page 24
■ Supply hose kinked or trapped?
Washing machine door
cannot be opened.
■ Safety function active. Stop programme?
■ – – – (Rinse stop = without final spin cycle) selected? ~ Page 20
■ Can be opened by emergency release only?
Programme does not
start.
■ ! Start/Reload or 5 (Ready in) time selected?
■ Washing machine door closed?
■ Childproof lock active? Deactivate. ~ Page 19
Detergent solution is not
drained.
■ – – – (Rinse stop = without final spin cycle) selected? ~ Page 20
■ Clean the drain pump. ~ Page 23
■ Clean the outlet pipe and/or drainage hose.
Water not visible in the
drum.
Not a fault – water below the visible area.
Spin result not satisfac-
tory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
because the laundry is unevenly distributed. Distribute small and large
items of washing in the drum.
■ Too low speed selected?
Spin cycle activated sev-
eral times.
Not a fault – unbalanced load detection system adjusts imbalance.
The programme takes
longer than usual.
■ Not a fault – unbalanced load detection system adjusts imbalance by
repeatedly distributing the laundry.
■ Not a fault – foam detection system active – a rinse cycle is switched on.
■ Not a fault – VoltCheck active ~ Page 22
The programme duration
changes during the wash
cycle.
Not a fault – the programme sequence is optimised for the particular wash pro-
cess. This may result in changes to the programme duration in the display field.
Residual water in the care
product dispenser.
■ Not a fault – the effect of the care product is not affected.
■ Clean the insert if necessary.
Display Cause/Remedy