22 GB
Troubleshooting
Error Possible cause Solution
Not functioning. No power supply. Make sure the product is plugged in.
Make sure the power outlet is supplied
with voltage by plugging in another
electrical device.
Plug the product into another power
outlet.
Food too raw or unevenly
cooked.
Too much food. Reduce the amount of food and spread
evenly.
The cooking temperature is too
low.
Increase the cooking temperature.
The food was not mixed at
intervals.
Mix the food well at least 1x in the
first half of cooking. For even cooking
results, we recommend shaking the food
after approximately one third and two
thirds of the total cooking time. Shake
for 5 to 10 seconds each time. We
highly recommend to use a alarm as a
reminder (see “Setting the alarm”).
For better cooking results, you may
shake/flip the food multiple times
according to the shake alarm during
cooking (shaking for 3 to 4 times is
suggested for cooking French fries).
The food is not crispy. Some meals are traditionally
prepared in a deep fryer.
Dab these foods with oil before cooking.
French fries are not cooked
or crispy.
Wrong type of potato. Use another type of potato.
Fries were not rinsed after
cutting.
Thoroughly rinse the fries after cutting to
remove any starch.
Fries were not dried after
rinsing.
Dry the fries after rinsing (e.g. with
paper towels).
Fries were not coated in oil. Dab the fries with a little oil before
cooking.
Fries are too large. Cut the fries into smaller or thinner fries.
The bowl
[5] will not insert
into the cooking chamber.
The bowl [5] was not inserted
in the middle.
Insert the bowl [5] at a right angle to the
housing.
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