Section F
Don't call for service until you've checked these points
IMPORTANT:
If you call for service and there is nothing wrong with your washing
machine, you will have to pay for the service call. You will have to pay
even when your washing machine is under warranty.
Before you call for service, check the points in the table below.
Problem
Possible causes
What to do
Washing machine
•
Power not switched on
not working.
•
No electricity supply through
the power point
•
Water taps not turned on
•
Out of balance switch off
•
Machine not switched on
•
Switch on power point
•
Check power point with another
appliance
•
Turn on taps
•
Open lid, redistribute load and close lid.
•
Pull timer knob out
Washing machine
has washed load
but will not spin.
Water in washbowl.
•
Option button set on DRIP DRY
•
REBALANCE light is on
•
Option button set on
WASH & SOAK
•
Set option button to NORMAL
•
Open lid, redistribute load and close lid.
•
Set option button to NORMAL
Washing machine
will not fill
with water.
•
Water taps not turned on
•
Inlet hoses blocked
•
Programme not at start
of wash programme
•
Turn
taps on
•
Clean tap filters / washers
•
Turn programme knob to start of
wash cycle
Washing machine
goes out of balance
or vibrates when
spinning.
•
Machine not level
•
Levelling feet not adjusted
•
Clothes not evenly distributed
•
Too much water for load size
•
Make the machine level
•
Adjust feet to touch the floor
•
Redistribute clothes evenly
•
Reduce water level
Water on floor
•
Loose inlet hose connections
•
Incorrect water level for size
of load
•
Condensation from hot water
•
Spin cycle selected before
water pumped out
•
Check connections at taps and rear
of machine
•
Use low water level for small loads
•
Reduce water temperature
•
Select DRAIN before spin cycle
Clothes still dirty
after wash
programme.
•
Not enough or no detergent
•
Too many clothes in load
•
Incorrect wash programme or
temperature selected
•
Incorrect water level selected
•
Wash action set on Gentle
•
Check detergent use and rewash clothes
•
Remove some clothes and rewash
•
Reselect programme or temperature
•
Use a higher water level and
rewash clothes
•
Select Regular wash action (where fitted)
Scraping noise
on spin.
•
Bra wire caught between inner
and outer washbowls
•
If bra wire visible, remove with pliers
•
Use a wash bag in future
Humming, clicking
•
Rotational spin at start of wash • Normal noise
and banging
•
Brake lever release and retract • Normal noise
noises.
noise when lid is opened
during spin cycle
Water flowing
into washbowl
indefinitely,
•
Drain hose too low
•
Raise drain hose
•
Fit a syphon break
Should you require further instructions in the use and care of your washing machine please contact
the CUSTOMER CARE CENTRE on the phone number listed:
Australia
1300 363 640 8am to 5pm EST Monday to Friday.
New Zealand
(09) 573 2220 8am to 5pm Monday to Friday.
If you have a warranty or spare parts enquiry you should call the number listed on the warranty card.
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