IMPORTANT: If you call for service and there is nothing wrong with your washing machine,
you will have to pay for the service call. You will have to pay even when your washing machine is
under warranty.
Before you call for service, check the points in the table below.
Problem
Machine not working
Machine has washed
load but will not spin.
Water in washbowl.
Will not fill with water
Water flowing into
washbowl indefinitely
Machine goes out of
balance or vibrates
excessively when
spinning
Water on floor
Clothes still dirty after
wash program
Scraping noise on spin
Humming, clicki
ng and
other noises
21
SECTION F:
Don’t call for service until you’ve checked these points
Possible CausesDisplay Code
Power not switched on
No electricity supply
through the power point
Machine not switched on
Water taps not turned on
Out of balance switch off
Lid not fully closed
Out of balance
Lid not fully closed
Drain hose blocked
Too much suds causing
motor temperature
overload
Water taps not turned on
Inlet hoses blocked
Drain hose too low
Machine not level
Levelling feet not adjusted
Clothes not evenly
distributed
Too much water for load
size
Loose inlet hose
connections
Incorrect water level for
size of load
Condensation from hot water
Not enough or no detergent
Too many clothes in load
Incorrect wash program or
temperature selected
Incorrect water level
selected
Bra wire or other thin items
caught between inner and
outer washbowls
Bowl rotation at start of
wash
Brake activation when
stopping after spin
What to do
Switch on power point
Check power point with
another appliance
Press POWER button on
Turn on taps
Open lid, redistribute load
and close lid
Close lid
Open lid, redistribute load,
close lid
Close lid
Check drain hose for blockage
Wait a short while, the wash
will continue
In future, reduce detergent
dose or use low sudsing
(front load) detergent
Turn taps on
Clean tap filters/washers
Raise drain hose or fit a
syphon break
Refer
to installation
instructions for correct
positioning of hose
Make the machine level
Adjust feet to touch the floor
Redistribute clothes evenly
Check connections at taps
and rear of machine
Use low water level
Check detergent use and
rewash clothes
Remove some clothes and
rewash
Reselect program or
temperature and rewash
Use a higher water level
If the item is visible, remove
it with pliers.
Use a wash bag in future
Normal noise
Normal noise
E20
EF0
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