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Battery in the meter
backwards
1. After inserting test strip, meter does not turn on.
2. After applying sample, test does not start/meter does not
begin testing.
Reason
Test strip inserted upside
down or backwards
Test strip not fully inserted
Test strip error
Meter is dead or there is
no battery
Meter error
Action
Remove test strip. Re-insert
correctly into the meter.
Remove test strip. Re-insert
test strip fully into meter
Remove test strip from meter.
Repeat with new test strip.
Remove test strip from meter.
Replace battery.
Use new test strip for testing.
Battery must be placed in
meter with positive (“+”)
side must face up.
Contact for assistance.
Reason
Sample drop too small
Sample applied after two
minute shut-off
Test Strip Error
Meter Error
Action
Repeat test with new test
strip and larger drop.
Repeat test with new test
strip. Apply sample within 2
minutes of inserting test strip.
Repeat with new test strip. If
testing still has not begun,
contact for assistance.
Contact for assistance.
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