Why is there missing data on Sinocare Blood Glucose Meter trend chart?
If your transmitter and app lose communication, there may be a gap in the data because results were not sent to the app. Once communication is restored, the gap may be filled if the transmitter was collecting data during that period.
Why my device cannot download Sinocare iCan i3 app?
Check iCan-cgm.com for a list of mobile devices that work with the CGM APP. If your device is not listed, change to a new mobile device that is compatible. Install the APP on your new mobile device.
How to fix Sinocare iCan i3 transmitter pairing issues?
First, ensure that the QR code on the transmitter matches the one on the sensor pack. Then, verify that the transmitter and your mobile device are within 6 meters of each other and that Bluetooth is turned on. If the transmitter was previously connected but now won't connect, go to the Bluetooth settings on your mobile device (not in the CGM app) and try pairing again.
Why Sinocare iCan i3 Blood Glucose Meter sensor adhesive won't stick?
Before inserting the sensor, ensure the site is properly cleaned and dried. If the edges of the adhesive tape fray or don't stick, apply the overpatch or medical tape to the edges to help secure it.
What to do if Sinocare iCan i3 insertion site is red and irritated?
Change the sensor and insert it into a different location. Avoid areas where clothes rub, where your body bends a lot, or near the beltline. Do not insert the sensor into an area that is lean, scarred, or hardened. If you continue to notice skin irritation, remove the sensor and stop using the system. If you have a reaction to the adhesive, contact your healthcare professional.
How to resolve signal loss on Sinocare iCan i3 Blood Glucose Meter?
Keep your transmitter and display device within 6 meters of each other. If that doesn't work, turn Bluetooth off and on, and wait 10 minutes. If the issue persists, restart your mobile device and reopen the CGM app, then wait up to 30 minutes to see if the system corrects itself.
Why Sinocare iCan i3 results are not displayed on home screen?
The CGM may be warming up; the Home screen won't display results during the first 2 hours. Also, your transmitter might have lost communication with the app. Ensure the transmitter and app are within 6 meters of each other and that Bluetooth is on. Check for a Bluetooth connection signal icon on the upper right of the Home screen.
How to fix Sinocare iCan i3 alerts not working?
If you cannot hear alerts on your app, verify that the app, Bluetooth, volume, and notifications are turned on. If you restart your mobile device, reopen the CGM app. Make sure that a session is in progress.
What to do if Sinocare iCan i3 sensor did not fully insert?
If your sensor is not fully inserted or comes loose, you may not get glucose readings on the app. Stop the session, remove the sensor, and insert a new one to start a new session.
What to do if Sinocare iCan i3 insertion site is bleeding?
Remove the sensor and discard it. Check the site for bleeding, irritation, pain, tenderness, or inflammation and treat accordingly. Insert a new sensor in a different location.
Details the components and general functionality of the iCan i3 CGM system.
Specifies the intended use and target population for the iCan i3 CGM device.
Covers essential safety information including contraindications, warnings, and precautions.
Lists all necessary items and preparations before starting the sensor insertion process.
Provides guidance on selecting an appropriate and comfortable location for sensor insertion.
Explains the process of connecting the sensor and transmitter via Bluetooth to the mobile app.
Step-by-step instructions on how to correctly apply the CGM sensor to the skin.
Describes the required waiting period after sensor insertion before receiving readings.
Introduces the main interface of the iCan CGM APP, showing key glucose data.
Explains how to interpret sensor glucose results, trend arrows, and graphs.
Explains how to log events like insulin, diet, or exercise to track their impact on glucose.
Details the different types of alerts, their meanings, and how they are delivered to the user.
Emphasizes consulting healthcare providers for personalized diabetes management and alert settings.
Provides guidance on when to rely on a traditional blood glucose meter for treatment decisions.
Explains how to leverage CGM data and trend arrows to make informed treatment choices.
Details how the sensor session automatically ends or can be manually stopped by the user.
Provides instructions on how to safely remove the used CGM sensor from the skin.
Guides users on initiating a new sensor session after removing the old one.
Addresses common problems related to sensor insertion, irritation, or malfunction and their solutions.
Provides advice on how to navigate airport security with CGM components without damage.
Covers routine maintenance and handling of CGM components for optimal performance.
Details the recommended temperature and humidity conditions for storing and transporting the CGM.
Presents data on the iCan i3 CGM's accuracy and performance metrics from clinical studies.
Details the types of glucose-related alerts, their descriptions, and how they are communicated to the user.
General| Device Type | Blood Glucose Meter |
|---|---|
| Model | iCan i3 |
| Display | LCD |
| Sample Type | Capillary Whole Blood |
| Measuring Range | 20-600 mg/dL |
| Test Time | 5 seconds |
| Power Source | 2 x AAA batteries |
| Operating Temperature | 10-40°C (50-104°F) |
| Sample Volume | 0.6 μL |
| Automatic Shut-off | 3 minutes |
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