Sinocare iCan i3 - Attachment A: Troubleshooting; Sensor Issues

CGM User Guide
67 Attachment A Troubleshooting
Attachment A: Troubleshooting
Troubleshooting sections are categorized by function or system
component. The solutions here are meant to be brief and not all-
inclusive. References to specic Sections for more detailed answers or
preventative measures there.
Are you still not sure what to do after reading this Section? If your
problem is not listed, or the recommended solution here does not x
issue, contact Customer Care
Email: support@icancgm.com
Web: iCan-cgm.com
A.1. Sensor Issues
Things to Examine /
Questions to Ask
Solutions
Insertion Site is red,
irritated, or painful
Change the sensor and insert it into a di󰀨erent location.
• Avoid sites where clothes may rub, where your body bends a great
deal or near the beltline, if possible. These areas present a higher
risk of the sensor and transmitter being accidentally pulled out.
• Do not insert the sensor into an area that is lean, scarred, or
hardened. If inserted in these areas it may decrease the ow of
interstitial uid or the sensor may kink.
Caution:
If you continue notice skin irritation around or under your
Sensor, remove the Sensor and stop using the System. Skin reaction
may appear sometime after the rst time using the device. If you have a
reaction to the adhesive, please contact your healathcare professional
before continuing use.
Sensor did not fully
insert
If your Sensor is not fully inserted or comes loose, you may not get
glucose readings on the APP. Stop the session and remove the sensor.
Insert a new sensor to start a new session.
Insertion site is bleeding
Remove the sensor and discard. Check the site for bleeding, irritation,
pain, tenderness or inammation and treat accordingly. Insert a new
sensor in a di󰀨erent location.