CGM User Guide
Attachment A Troubleshooting 68
Things to Examine /
Questions to Ask
Solutions
Broken sensor
If a sensor tip breaks o under your skin and you cannot see it, do not
try to remove it. Contact your HCP. Also seek professional medical help
if you have symptoms of infection or inammation (such as redness,
swelling, or pain at the insertion site).
Sensor adhesive tape will
not stick to skin
Prior to insertion, make sure the site is properly cleaned and dried.
See Section 2 for cleaning instructions. If you notice the edges of the
adhesive tape are becoming frayed or not sticking to your skin, apply
the overpatch or medical tape to the edges to help secure the it.
Sensor not working after
immersing in water
If the issue is not resolved after 1 hour, stop the session, remove the
sensor and insert a new sensor to start a new session.
Insertion site still not
relieved after sensor
removal
If you notice pain, swelling, redness, discharge, or any obvious
signs of lymphangitis, such as enlarged local lymph nodes or fever,
at the insertion site after removing the sensor, you should contact
your healthcare professional immediately. If you have any doubts or
questions, please consult your doctor or other healthcare professional.
Applicator is stuck and
will not come o your
skin after you push
the button to insert the
sensor
Gently pull applicator up until you see adhesive tape. Using your nger
or thumb, hold the edge of tape and gently rock back applicator, away
from your body. Do not try to reuse the applicator. If you have any
concerns, contact Customer Care Email: support@icancgm.com
Overpatch or medical
tape over the patch.
May cause additional allergenic adhesive tape applied to the user's
skin. If you notice signicant skin irritation around or under your sensor,
remove the sensor and stop using the CGM. Contact your healthcare
professional before continuing to use the CGM.
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