CGM User Guide
69 Attachment A Troubleshooting
A.2. Transmitter Issues
Things to Examine/
Questions to Ask
Solutions
Transmitter did not pair
with mobile device
Check the following:
-The QR code on the Transmitter matches the one on the Sensor Pack
(see Section 2 for details)
- The transmitter and the mobile device are within 6 meters of each
other and Bluetooth is on
-If the transmitter was previously connected to your mobile device but
now will not connect:
- Navigate to the Bluetooth settings on your mobile device (not in the
CGM APP).
-Try pairing again. See Section 2 for details.
If these solutions do not x the issue, please contact Customer Care
Email: support@icancgm.com
Current abnormality
warning
In the monitoring process, if the current is abnormal, the current
abnormality warning will be given. Please contact Customer Care
Email: support@icancgm.com
A.3. CGM APP Issues
Things to Examine/
Questions to Ask
Solutions
Your mobile device can
not download the CGM
APP
Check iCan-cgm.com for a list of mobile devices that work with the
CGM APP.
If your device is not listed, change to a new mobile device that is
compatible. Install the APP on your new mobile device.
CGM results are not
displayed on the HOME
screen
The CGM is warming-up. During the rst 2 hours, the Home screen will
not display CGM results.
Your transmitter may have lost communication with the APP. Make
sure the transmitter and APP are within 6 meters of each other and
Bluetooth is on. Check to make sure the HOME screen shows a
Bluetooth connection signal icon on the upper right.
To Next Page
Loading...
