CGM User Guide
Attachment A Troubleshooting 70
Things to Examine/
Questions to Ask
Solutions
Data missing on the
trend chart on the HOME
screen
If your transmitter and APP lose communication, there may be a
gap in the data because results were not sent to the APP. Once
communication is restored, the gap may be lled in if the transmitter
was collecting data during that period.
Cannot Hear Alerts
If you cannot hear your alerts on your APP, verify that the APP,
Bluetooth, volume, and notications are on. If you restart your mobile
device, reopen the CGM APP.
Make sure that a session is in progress.
Signal Loss
Keep your transmitter and display device within 6 meters of each other.
If that does not work, turn Bluetooth o and on. Wait 10 minutes.
If that does not work, restart the mobile device and reopen the CGM
APP.
Wait up to 30 minutes. System may correct problem itself. If not, then
contact Customer Care Email: support@icancgm.com
Home screen shows Low
or High instead of CGM
result
System is working as it should. Use your Blood Glucose Meter and
treat your high or low blood glucose. When your result is between 36
and 450 mg/dL your iCan i3 CGM will display your result instead of Low
or High.
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