11 Troubleshooting
SMA Solar Technology AG
Operating manual STP50-4x-BE-en-23 107
Event number Message, cause and corrective measures
9035
Rapid Shutdown successful
The voltage at the DC inputs and at the AC output of the inverter was success-
fully discharged.
9037
Generator connection not carried out
The PV array disconnect switches did not connect the PV generator.
Corrective measures:
• Check the functionality of the SunSpec-compliant PV array disconnect
switches.
9038
Redundant Rapid Shutdown discharge function not ensured
The cause must be determined by the Service.
Corrective measures:
• Contact the Service.
10108
Time adjusted / old time
10109
Time adjusted / new time
10110
Time synchronization failed: [xx]
No time information could be called up from the set NTP server.
Corrective measures:
• Ensure that the NTP server was configured correctly.
• Ensure that the inverter is integrated into a local network with Internet
connection.
10118
Parameter upload complete
The configuration file was loaded successfully.
10248
[Interface]: network busy
The network is busy. Data exchange between the devices is not at an optimum
and is greatly delayed.
Corrective measures:
• Increase the query intervals.
• If necessary, reduce the number of devices in the network.
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