The dials do not light
after turning the
system on
Make sure that the system is connected to the
main power supply
Make sure that there is no power supply failure
Make sure that the dials are connected to the
electronics box through dedicated cable
The dials light but the
water is not running
Make sure that both check valves are open
Make sure that the internal LED color on the
electronics box is green
Make sure that the outlets are configured
properly; all valid outlets should not be sealed
Make sure that the inlet pressure is sufficient
Unplug the system from the main power
supply, wait for 1 minute and plug it back again
The flow rate is
insufficient
Make sure that the outlets are not stuck with
lime scale or debris
Make sure that the inlet pressure is sufficient
Consult SmarTap regarding the possibility to
service the internal filter
The system is
alternatively stopping
and starting the
water flow when ON
Make sure that the inlet pressures are within
the specified absolute maximum rating limits
Make sure that the hot and cold inlets are not
mixed
The water starts
running but stops
after few seconds
If a boost pump is installed, make sure that it
works properly
Make sure that both inlets are fed either by the
main water supply or by a single two-channel
boost pump
The dials illuminate
in yellow/red and the
flow dial blinks in an
alternating pattern.
Replace battery (refer to "Backup battery
replacement procedure" section).
Contact SmarTap
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