SmartPower SBP Plus Series

Questions and Answers

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Richard DixonAug 4, 2025
What to do if SmartPower UPS outlets do not provide power to equipment?
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  Sydney GrantAug 5, 2025
  If the outlets on your SmartPower UPS are not providing power, there could be several reasons. First, a circuit breaker might have tripped due to an overload. To resolve this, turn the UPS off, unplug at least one piece of connected equipment, unplug the power cord of the UPS, and then press the circuit breaker knob. Another possibility is that the batteries are discharged. If this is the case, allow the unit to recharge for at least 4 hours. Also, check if the power cord is loose and reconnect it if necessary.
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David GutierrezAug 12, 2025
Why SmartPower SBP Plus UPS will not turn on?
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  tsmithAug 12, 2025
  There are several reasons why your SmartPower UPS might not turn on. The on/off switch is designed to prevent damage by rapidly turning it off and on, so turn the UPS off, wait 10 seconds, and then turn it back on. Also, make sure the UPS is connected to a 120VAC 50/60Hz outlet to ensure it receives power.
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Danielle FriedmanAug 19, 2025
How to fix SmartPower SBP Plus UPS when it does not perform expected runtime?
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  yateskevinAug 20, 2025
  If your SmartPower UPS isn't providing the expected runtime, it might be because the batteries are not fully charged. Recharge the battery by leaving the UPS plugged in.
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johnmedinaAug 26, 2025
What to do if Smart Power Master is inactive on my SmartPower SBP Plus?
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  Kathryn CarrollAug 27, 2025
  If the Smart Power Master is inactive, it could be due to a disconnected serial/USB cable. Connect the serial/USB cable to the UPS unit and open the serial port on the back of the computer, ensuring you use the cable that came with the unit. Another reason could be that the unit is not providing battery power. In this case, shut down your computer and turn the UPS off, wait 10 seconds, and then turn the UPS back on to reset the unit.

Summary

Important Safety Instructions

Safety Cautions

Provides critical safety warnings and precautions for operating and maintaining the UPS unit.

System Description

Front Panel Overview

Details the components and indicators on the front of the UPS, including the LCD display and power switch.

Back Panel Overview

Outlines the ports and connectors located on the rear of the UPS unit.

Installation and Operation

Unpacking and Overview

Instructions for unpacking the UPS and a brief summary of its features.

Power Requirements

Guidance on matching equipment power needs to the UPS capacity.

Hardware Installation Guide

Step-by-step instructions for physically installing and connecting the UPS unit.

Connecting Equipment and Powering On

Steps for connecting devices, plugging into the wall, and turning on the UPS.

Operational Procedures and Storage

Guidance on handling overloads, battery maintenance, and long-term storage.

Computer Connection

Modem;Phone Line Connection

Instructions for connecting modem/phone lines for protection.

UPS TBF Models Indicators

Explanation of indicator lights for UPS TBF models and troubleshooting tips.

Replacing the Battery

Battery Replacement Safety

Critical safety precautions and warnings related to battery replacement.

Battery Replacement Procedure

Detailed steps for safely replacing the battery in the UPS unit.

Smart Power Master Software

Software Overview

Introduction to the Smart Power Master software and its user-friendly interface.

Agent and Client Functions

Description of the Agent and Client modules and their respective functionalities.

Troubleshooting

Common UPS Issues and Solutions

Table detailing common UPS symptoms, their possible causes, and solutions.

Smart Power Master Inactivity

Troubleshooting steps for when the Smart Power Master software is not active.

Specifications

Model Specifications

Detailed technical specifications for each UPS model.

Interface and Communication

Information on the UPS display, alarms, and communication ports.

Physical and Environmental Specs

Details on the UPS dimensions, weight, operating environment, and noise level.

Regulation and Safety Certifications

Information on energy saving, safety, and regulatory compliance.

Definitions for Illuminated LCD Indicators

LCD Indication Symbols

Explanation of symbols and indicators displayed on the UPS LCD screen.

Line and Battery Modes

Descriptions of the UPS operating modes, including Line and Battery modes.

Load Capacity and Mute Function

Information on load capacity reporting and how to mute/unmute alarm sounds.

Limited Product Warranty

Warranty Terms

Details the warranty period and coverage for the UPS product.

Connected Equipment Protection Policy

Policy outlining protection for connected equipment damaged by UPS failure.

Return Material Authorization (RMA)

Procedure for obtaining an RMA number for unit returns.

FCC Compliance Statement

FCC Compliance Rules

Statement detailing compliance with FCC rules and conditions for operation.

Canadian Compliance

Statement regarding Canadian compliance with ICES-3 (B)/NMB-3(B) standards.