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Problem Possible causes Solution
Coffee is not hot.
Cups were not pre-heated. Heat cups by rinsing them with
hot water (Note: the hot water
function can be used).
Coffee is weak or with
little cream.
Coffee too roughly ground. Turn the knob counter-
clockwise to tighten the
coffee grinders. Warning: to
avoid machine damages, we
strongly recommend you turn
the knob when the machine is
in the grinding phase.
Dispensing when there are
no more beans.
Fill the bean container and
dispense coffee again.
Coffee dispensed slowly
or in drips.
Coffee too nely ground. Turn the knob clockwise to
loosen the coffee grinders.
Note: some blends require
rougher grinding than others.
To avoid machine damages,
adjust grinding being sure
to rotate the knob when the
grinders are running.
Dispenser clogged. Manually clean as indicated
in paragraph “Cleaning and
Maintenance”.
A descaling cycle
was completed by the
machine does not work.
The cycle was not
completed.
Make sure the cycle and
subsequent rinse are
completed. After the rst cycle,
the machine requires a rinse
cycle. Follow the instructions
in paragraph “Cleaning and
Maintenance”.
The tank was not lled to the
maximum level during the
descaling cycle or during
the following rinse cycle.
Fill the tank being sure to
empty the container under the
dispenser. Press key 24 again
to continue.
The machine does not
turn off.
LED 27 is on indicating no
water in the tank.
Fill the tank to let the machine
run the nal rinse cycle.
The machine emitted two
beeps and the two button
LEDS turned off.
General machine problem. Contact an authorised service
centre.
Drawer blocked.
Incorrect machine use. Turn the machine off and on
to return internal parts to their
correct positions.
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