Troubleshooting
Settings information
1. Open the phone’s web interface > Status > Settings.
2. Copy the settings list into your forum posting or into the email, if Support has asked you to contact
them by email.
Make sure to delete private and/or security-relevant information like the MAC address,
public IP address, etc.
Traces
snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.
Performing a SIP Trace
1. Open the phone’s web interface > Status > SIP Trace.
2. Click on "Clear" to clear the page.
3. Recreate the error to be documented in the trace.
4. Click on "Reload".
5. Copy the text and submit to Support in whatever form they requested you to use.
Performing a PCAP Trace
1. Open the phone’s web interface > Status > PCAP Trace.
2. Click on "Start" to start recording network traffic.
3. Click on Stop to end recording.
4. Click on the “here” link to open the file download window and save the file.
5. Submit the file to Support in whatever way they requested you to use.
http://arttel.ru
http://arttel.ru/shop/ip-telefony/snom-d765
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