Should you experience any issues with your appliance and the below troubleshooting tips
do not resolve the fault experienced, kindly contact SnoMaster Service Department or your
nearest accredited Service Agent:
The ice-maker does
not switch on
• Check if the ice-maker is correctly switched on.
• Check if there has not been loadshedding or a power cut.
• Make sure you have followed the installation
requirements correctly.
Water shortage
indicator light is on
• Check the water supply and if the inlet pipes are
pinched or the water lter is blocked, if there are no
obstructions restart the ice-maker.
• Check if the water pressure is between 2 and
4 bar pressure.
• Check if the water box nut is loose and
tighten accordingly.
• The water solenoid valve could be faulty.
• The water level sensor is dirty and will need to be
cleaned or replaced.
Ice is not dropping or
struggling to drop
Fault indicator lights
on
• Check if the ambient temperature is too low (lower than
10°C) or water temperature is too low (lower than 7°C)
• Replace the gas solenoid valve.
• The water/evaporator sensor is faulty.
• The circulation pump is faulty and the ice is getting stuck
together and not releasing.
• The water box nut might be loose and must be tightened.
• The water box motor is faulty.
• The water/evaporator sensor or ‘ice full’ sensor must
be replaced.
• The water inlet valve is faulty.
• The pc board is faulty.
Compressor works, but
no ice is being made
• The refrigerant has leaked and will need to be re-gassed.
• The gas solenoid valve will need to be replaced.
• The appliance has a blockage and will need to be ushed
and re-gassed.
• Check if the condenser fan is working.
Compressor doesn’t
work
• Check if the condenser fan is working.
• Remove some ice. Ice full light might be on.
• The compressor is faulty.
TROUBLESHOOTING
PROBLEM PROBLEM POSSIBLE CAUSE / MEASURE
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