Socket CHS Series 7 - Troubleshooting for Android OS

APPENDIX J: TROUBLESHOOTING 121
SYMPTOM
: When I try to use SocketScan 10 Keyboard Wedge or Scanner Settings in landscape mode, it
doesn’t appear correctly.
POSSIBLE REASONS
SOLUTION
This release of SocketScan 10 does not
support landscape mode for Windows
Mobile.
Use your device in Portrait mode and upgrade your
SocketScan 10 software when a later release is available.
SYMPTOM
: The CHS won’t work with my device running Windows Phone 7.
POSSIBLE REASONS
SOLUTION
Windows Phone 7 devices do not support
Bluetooth HID or SPP connections. For a list
of supported Bluetooth profiles on Windows
Phone 7, visit:
http://support.microsoft.com/kb/2449475
Unless Microsoft adds HID or SPP support to Windows
Phone 7, you will need to use a different device with the
CHS.
TROUBLESHOOTING FOR ANDROID OS
SYMPTOM: The CHS won’t reconnect to my Samsung Galaxy or Dell Streak any more.
POSSIBLE REASON SOLUTION
This is a known issue for Bluetooth for these
devices.
Disable and enable Bluetooth on your Android device and try
again.