Socket CHS Series 7 - Troubleshooting for Windows Mobile

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TROUBLESHOOTING FOR WINDOWS MOBILE
For help using SocketScan for Windows Mobile, tap on the icon.
SYMPTOM
: I am using the CHS in SPP mode and get the “CHS not connected” icon in the task tray of the
Today screen and can’t trigger the scanner or scan any barcodes.
POSSIBLE REASON SOLUTION
Your SoMo is not connected to the CHS.
Make sure the CHS is on and in range and has enough
battery power. Try to reconnect.
You are trying to connect the CHS with an
HP iPAQ 100 or 200 series Pocket PC.
The first release of SocketScan 10 for Windows Mobile is
only compatible with the Socket SoMo 650. Check back for
HP iPAQ compatibility in future releases.
SYMPTOM: The Bluetooth software indicates that the CHS has connected, but when I try to scan data, it does
not enter into my application.
POSSIBLE REASONS
SOLUTION
The CHS is in SPP mode, and the SoMo has
multiple incoming Bluetooth serial ports
enabled.
Use your Bluetooth utility to disable extra incoming Bluetooth
serial ports.
The CHS is in SPP mode, and SocketScan
10 Is not running.
Start SocketScan 10. Tap Start | Programs | SocketScan 10
| SocketScan 10.
SYMPTOM: When I try to launch Scanner Settings, I get an error message saying that I need to close the
Keyboard Wedge application.
POSSIBLE REASONS
SOLUTION
The CHS is in SPP mode and connected to
the SoMo when you try to launch Scanner
Settings.
Close the Keyboard Wedge application and try launching
Scanner Settings again.
SYMPTOM: While using Scanner Settings, the CHS disconnects, and the Scanner Settings utility is non-
responsive.
POSSIBLE REASONS
SOLUTION
You tried to switch from one SocketScan
application to another by using an assigned
launch button.
Only use the pop-up menu from the SocketScan task tray
icon to switch between SocketScan applications.
SYMPTOM: When I try to connect the CHS to my SoMo, I get an error message saying that an incompatible
scanner tried to connect.
POSSIBLE REASONS
SOLUTION
The CHS is in SPP mode, and the SoMo
does not have any Bluetooth serial ports free.
Free up a Bluetooth serial port for the CHS connection.
The CHS is incompatible, probably an older
version.
Use the correct version of SocketScan for your CHS
version, or upgrade your CHS to v3.