Socket CHS Series 7 - Page 119

APPENDIX J: TROUBLESHOOTING 119
SYMPTOM
: When I try to install SocketScan 10, an error message says Access is denied, or I have insufficient
privileges to complete installation.
POSSIBLE REASON
SOLUTION
You tried to install SocketScan on a
Windows 7 computer while not logged into an
administrative account.
Abort the process. Log into an administrative account and
restart the installation.
SYMPTOM: My CHS no longer connects to my computer.
POSSIBLE REASONS
SOLUTION
This is a known issue with the Microsoft
Bluetooth stack in Windows Vista when using
a USB Bluetooth adapter. Bluetooth settings
can sometimes become corrupted after the
computer suspends and resumes.
Make sure the CHS is discoverable and connectable. In the
Microsoft Bluetooth software, select the Socket CHS in the
Bluetooth device list (its status may be “Already Connected”).
Click Next. If prompted, enter the passkey 0000 (four zeroes)
.
In the last screen, click Finish. Do not remove the CH
S from
the device list and re-add it.
Your computer with Broadcom (Widcomm)
Bluetooth stack and Bluetooth 2.0 may have
a broken link key.
Upgrade to a Broadcom Bluetooth stack using Bluetooth 2.1
(a dongle) or switch to the Microsoft Bluetooth stack (with
Bluetooth 2.1 or 2.0).
SYMPTOM
: When I try to connect the CHS to the PC, I get an error message saying that SocketScan 10 could
not open the COM port or had problems with COM port assignments.
POSSIBLE REASONS
SOLUTION
SocketScan 10 is competing with another
application for the same COM port.
Make sure each COM port is assigned to only one device. If
needed, use the SocketScan 10 Settings utility to assign the
CHS to a different incoming Bluetooth serial COM.
You are running SocketScan 7 and
SocketScan 10 simultaneously.
Close SocketScan 7 and try reconnecting again.
You are trying to run SocketScan 10 on
Windows 7 or Windows Vista in user mode
(Error 53).
Run SocketScan 10 with administrative privileges. Right-click
on the SocketScan 10 desktop shortcut. Click Properties.
Click Advanced. Select Run as administrator. Click OK.
SYMPTOM
: When I try to open Scanner Settings, an error message says that SocketScan failed to set the
scanner configuration mode.
POSSIBLE REASONS
SOLUTION
CHS is connected to Toshiba Bluetooth
stack, and SocketScan 10 is running.
Ignore the message and click OK. The Scanner Settings
application will launch and work properly.
SYMPTOM
: When I open SocketScan 10, an error message says it cannot determine the Bluetooth stack.
POSSIBLE REASONS
SOLUTION
Bluetooth is not enabled on your PC.
Enable Bluetooth on your PC. Make sure Bluetooth is fully
initialized before opening SocketScan 10.
SYMPTOM
: I installed SocketScan 10, but the shortcut icon does not appear on my desktop.
POSSIBLE REASONS
SOLUTION
You incorrectly uninstalled a copy of
SocketScan 10 before installing your current
copy of SocketScan 10.
Make sure SocketScan 10 is not running. Uninstall
SocketScan 10. When prompted, make sure to restart the
computer. Re-install SocketScan 10.