Your Softub has been designed to minimize service requirements.
There are no user serviceable parts in the Hydromate or the GFCI.
DO NOT open the Hydromate or the GFCI as this will void the warranty.
If you have an operational problem, carefully go through the steps
outlined in the trouble shooting section of this manual. If you are still
having a problem, call your Local Servicing Dealer or Softub Technical
Support at 1-800-711-5382.
Problem: The tub is connected but nothing is working. The outlet has
been tested and has 120 volts.
Cause: The outlet may be wired incorrectly. The GFCI only works if the
wiring is in the proper orientation (i.e. hot-black, common/neutral-white,
and ground-green or bare).
Solution: Try a different outlet and consult an electrician to repair the
outlet or circuit in question.
Problem: The control panel reads “IPS” or “IP5” and the tub won’t run.
Cause: The tub is connected to an “Insufficient Power Supply” and has
deliberately turned itself off.
Solution:
1. If there is a temporary brown-out or low-voltage situation from the
power company (i.e. windstorm, thunderstorm, earthquake or other
reason for power irregularities) unplug the tub and wait for the power to
be fully restored. Be careful during extreme low temperatures to protect
the Hydromate from freezing.
2. If no large-scale power delivery problem is present, check the
installation to ensure that an extension cord is not being used. If one is,
eliminate the extension cord and plug the Hydromate directly into an
acceptable outlet.
3. Ensure that the tub connection is good and has not been
compromised.
4. Check for other appliances or equipment on the same circuit that
may be causing a drain on the supplied power. Either isolate the tub
power supply by connecting the other equipment to another circuit or
connect the tub to a different, isolated circuit.
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