EV Charger Support
Configuration manual V1.00
31
© SolarEdge Technologies
7 Support
If you have technical problems concerning SolarEdge products, please con-
tact us:
https://www.solaredge.com/service/support
Before contact, make sure to have the following information at hand:
● Model and serial number of the product in question.
● The error indicated on the product SetApp mobile application or on the
monitoring platform or by the LEDs, if there is such an indication.
● System configuration information, including the type and number of mod-
ules connected and the number and length of strings.
● The communication method to the SolarEdge server, if the site is con-
nected.
● The product's software version as it appears in the status screen.
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