Solarus MediaShower - Frequently Asked Questions (FAQs); DVR;Set-Top Box Questions

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Questions about your Solarus DVR/Set-Top Box
Where can I find details on how to install my DVR/Set-top box?
InstallationinformationisfoundintheLet’sGetStartedsectionofyourDVR/Set-
topboxmanual.
I have questions about my DVR/Set-top box and would prefer to speak with a
Technical Support Representative.
Please call 888.676.8638tospeakwithaTechnicalSupportRepresentative.
How many hours of programming can I store in my DVR/Set-top box?
ThetotalnumberofrecordinghourswilldependonthemixofSD(standard-
denition)orHD(high-denition)programsyouhaverecorded.Onaverage
you can store up to 40 hours of HD programming or up to 100 hours of SD
programming.
Can I view and record HD programming with my DVR/Set-top box?
Yes.YourDVR/Set-topboxsupportsbothSDandHDformats.Asubscriptionto
Solarus HD service is required to view and record HD programming. As a bonus,
Solarus MediaShower broadcasts the local channels in HD for free!
Do I need to have my DVR/Set-top box connected to a telephone line?
No.YourDVR/Set-topboxupdatesthroughtheNetworkconnection.
What happens if my DVR/Set-top box temporarily loses power?
All recordings saved prior to the power loss will be saved, as well as your future
recordingschedules.Recordingsthataresettorecordduringthepowerlosswill
be missed.
If the power goes out, will my Parental Control, Favorites and Users Settings be lost?
No.ThesesettingsshouldnotbelostifyourDVR/Set-topboxlosespower.
Why do I see the “too many devices are in use” message when only one of set-top
box is in use?
Eachset-topboxwheninuseorpoweredoncountsasaprogrambeingwatched.
If you see the “too many devices in use” message on your TV screen ensure that
theset-topboxesnotinusearepoweredobypressingthepowerbutton.
Frequently Asked Questions
FAQS