SOLIS Master 5000 - Trouble Shooting

SOLIS MASTER 5000 User’s manual
54
Fault Possible cause Resolution
The machine does – no power supply – check power cord and fuse
not turn on – service door open – close service door
Brewing cycle does Multiple control indicator is lit:
not start – no water – refill water container
– no beans – refill bean container
– grinder blocked by stone – clean grinder or bring machine to service centre
Multiple control – container for waste – properly insert container for waste coffee
indicator is flashing coffee incorrectly placed
– drip tray incorrectly placed – properly insert drip tray
– brewing unit not properly placed – properly insert brewing unit to click into place
– steam selection button switched on – switch off steam selection
button and prime machine as per Pt. 3.5
Coffee and steam – temperature too high – prime machine as per Pt. 3.5
temperature indicators
flash simultaneously
No hot water/steam – steam and hot water nozzle clogged – clean the tip of the nozzle with a small pin
Coffee has no cream – unsuitable coffee blend – try different coffee blend
– coffee beans not fresh – ditto
– cup too cold – prewarm cup
– grind setting too fine or too coarse – adjust grinder
Brewing unit cannot – brewing group is not properly aligned – switch on machine, close service door.
be removed Brewing unit will automatically align itself
Machine takes too long – machine needs descaling – descale according to Pt. 9.0
to heat up or water flow
is not adequate
10.0 Trouble shooting
Repairs may only be carried out by the SOLIS Service Centre or
specially trained experts properly authorised by SOLIS. Service work
carried out by unauthorized persons may result in substantial danger
to the user of the machine and we decline any responsibility for any
subsequent damages. In such cases, the warranty will be null and
void. Prior to returning your machine to the service centre, please
study the guide below. Very often the problem can be solved and
inconveniences can be avoided.