Help Guide
Wireless Noise Canceling Gaming Headset
INZONE Buds
Sound skips frequently, noise can be heard, distorted sound
Common
If the size of the earbud tips does not match the size of your ear canals or the headset is not being worn properly in
your ears, tap operations may not work correctly, or you may not obtain the correct sound qualities, noise canceling
effects, or call performance.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud
tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be
different.
“INZONE Hub” will help you to determine which earbud tips suit you best to achieve the optimal noise canceling
effect, sound quality, etc.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is
comfortably situated as deep in the ear canal as possible.
Hint
The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines
whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.
When connected with the USB transceiver
Under the following conditions, noise or audio dropout may occur, or the connection may be disabled.
When there is a part of the body acting as an obstacle between the headset and the game console
When this is the case, turn the game console to face the same direction as the antenna of the headset to improve
the communications.
When there is an obstacle, such as metal or a wall, between the headset and the game console
When there is a distance between the headset and the game console
When there is a part of the body acting as an obstacle between the headset and the smartphone
When there is a distance between the headset and the smartphone
If your smartphone is in your pants pocket or other clothing pocket, removing it from the pocket and placing it
near the headset may improve the connection quality.
When using in places with wireless LAN, where a microwave oven is used, electromagnetic waves are
generated, etc.
In places where there are other wireless communication audio devices or other people nearby
When your hand is covering the USB transceiver
Sometimes, the sound may be distorted or interrupted by external radio interference and other factors. If any of this is
the case, try the following.
If connected to a computer, remove the USB transceiver from the USB port and then insert it into another USB
port on your computer.
If connected to a PS5™, connect the USB transceiver to the USB port on the front of the PS5.
Move USB 3.0 compatible devices, cables, etc. connected to the computer or PS5 away from the USB
transceivers.
If there are unused USB devices or USB cables, remove them from the computer or PS5.
If there is metal nearby, connect the USB transceiver as far away from the metal as possible.
Use the headset and USB transceiver as close together as possible.
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