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Sony XR-65A90J User Manual

Sony XR-65A90J
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SERVICE MANUAL (COMMON)
GR1VH CHASSIS
Segment : AS
9-888-790-01
OLED TV
Sony EMCS (M) Sdn. Bhd., SHES-M
© 2021.02
ORIGINAL MANUAL ISSUE DATE:
2021.02
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products
(hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service
agreement”). Using this information for any purpose other than the purpose described foregoing is forbidden.
(2) Only the Authorized Servicer’s officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-
know and who have agreed to hold confidential this information (collectively hereinafter the ”Permitted users”) are permitted to access and
use this information. To disclose or disseminate to any person other than the Permitted users is forbidden.
(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose
described in Section (1) above.
(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior
written permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
somk-gcs-tissnexim-adm@jp.sony.com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before
using it.
SYSSET
2021/02/0423:38:48(GMT+09:00)

Table of Contents

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Sony XR-65A90J Specifications

General IconGeneral
Screen Typeoled
Colorblack
Wall Mount300mm x 300mm
Featuresexplore the sony 65" options
Tunerdigital
Screen Size64.5 inches, 65 inches
Resolution4k (2160p)
Refresh Rate120hz
Closed Captioningyes
Motion Enhancementxr motion clarity
HDRyes
HDR Formathdr 10, hybrid log-gamma (hlg), dolby vision
Built-In Speakerstrue, front firing
Surround Sounddts digital surround
HDMI Ports4
HDMI 2.1 Ports2
HDMI ARC Portsyes
USB Ports3
USB 2.0 Ports2
Ethernetyes
RF Antennayes
Bluetoothtrue, 4.2
Networkbuilt-in wi-fi
Digital Optical Audio Outputs1
Component Video Inputs0
Composite Video Inputs1
DVI0
SmartTVgoogle tv
Streaming Servicesparamount+, disney+, hbo max, hulu, netflix, prime video, showtime, starz, sling tv, youtube, peacock
Smart Applicationsamazon alexa, google assistant
Voice Assistantamazon alexa, google assistant
Remote Controlvoice control
3Dno
Power Consumption228 kilowatt hours
Depth with Stand12.5 inches
Height with Stand32.87 inches
Width with Stand59.25 inches
Net Weight with Stand54.2 pounds
Depth without Stand1.62 inches
Height without Stand32.87 inches
Net Weight without Stand49.6 pounds

Summary

SAFETY NOTES

1-1. Warnings and Caution

General safety warnings and precautions for service personnel.

1-2-1. Caution Handling of LCD Panel

Precautions for handling LCD panels during repair.

SAFETY NOTES

1-2-2. Caution for OLED Panel

Specific handling and damage prevention for OLED panels.

Precautions to Protect the Screen from Damage

Measures to prevent screen damage, including image retention.

SAFETY NOTES

1-3. Caution_for_Board_handling

Guidelines for safely handling circuit boards to prevent damage.

SAFETY NOTES

Caution for Board handling(Stress)

Instructions for handling boards to prevent stress-related damage.

SAFETY NOTES

Caution for Board handling(ESD)

Precautions for handling circuit boards to prevent electrostatic discharge damage.

SAFETY NOTES

1-4. Caution About the Lithium Battery

Warnings and precautions regarding lithium batteries.

1-5. Safety Check-Out

Safety checks to perform before releasing a repaired TV to the customer.

1-6. Leakage Test

Procedure for measuring leakage current to ensure safety.

SAFETY NOTES

1-7. How to Find a Good Earth Ground

Methods for identifying a proper earth ground connection.

1-8. Lead Free Information

Information regarding the use of lead-free solder in circuit boards.

SELF DIAGNOSTIC FUNCTION

Diagnostic Test Indicators

Definition of Smart Core Red LED flash indicators for problem diagnosis.

Self Diag. Quick Reference (LED blinking)

Quick reference for LED blinking codes indicating diagnostic errors.

SELF DIAGNOSTIC FUNCTION

Self Diag. Quick Reference (Not LED blinking)

Reference for diagnostic errors indicated by record-only codes.

SELF DIAGNOSTIC FUNCTION

Self Diagnosis Display Information

Details on error timestamps, operation time, and error counts.

SELF DIAGNOSTIC FUNCTION

How to Confirm Panel ON Time and Refresh Times

Instructions on how to check panel ON time and refresh times.

SELF DIAGNOSTIC FUNCTION

Retry Limitation by Remote / Power Key

Details on retry limits for errors via remote or power key.

TROUBLESHOOTING

Triage Chart

Guide for initial troubleshooting steps and symptom selection.

TROUBLESHOOTING

1.1 No Power

Troubleshooting steps for power-related issues.

TROUBLESHOOTING

1.2 No Power U-Com Failure

Troubleshooting for U-Com failures related to no power.

TROUBLESHOOTING

1.3 No Power DDCON / LDO

Troubleshooting for DDCON/LDO failures causing no power.

TROUBLESHOOTING

1.4 No Power Muffin5 Failure

Troubleshooting steps for Muffin5 failure causing no power.

1.5 No Power Muffin5 Replacement

Procedure for replacing the Muffin5 component.

TROUBLESHOOTING

2.0 2x LED Blinking : Main Power Error

Troubleshooting for main power errors indicated by 2x LED blinking.

TROUBLESHOOTING

2.1 3x LED Blinking : DC Alert

Troubleshooting for DC alert errors indicated by 3x LED blinking.

TROUBLESHOOTING

2.2 3x LED Blinking : AUD_ERR

Troubleshooting for audio errors indicated by 3x LED blinking.

TROUBLESHOOTING

2.3 4x LED Blinking : LD ERR

Troubleshooting for LD errors indicated by 4x LED blinking.

TROUBLESHOOTING

2.4 4x LED Blinking : BCM Error

Troubleshooting for BCM errors indicated by 4x LED blinking.

TROUBLESHOOTING

2.5 5x LED Blinking : P_ID_ERR

Troubleshooting for P_ID errors indicated by 5x LED blinking.

TROUBLESHOOTING

2.6 6x LED Blinking : Backlight Error

Troubleshooting for backlight errors indicated by 6x LED blinking.

TROUBLESHOOTING

2.7 7x LED Blinking : Temperature Error

Troubleshooting for temperature errors indicated by 7x LED blinking.

2.8 8x LED Blinking : 4KBE Error

Troubleshooting for 4KBE errors indicated by 8x LED blinking.

TROUBLESHOOTING

3.1 No Sound - Speaker

Troubleshooting steps for no sound issues related to the speaker.

TROUBLESHOOTING

3.2 No Sound – Headphone Out / Audio Out / Opt Out

Troubleshooting for no sound from headphone, audio, or optical outputs.

TROUBLESHOOTING

3.7 No Sound – Tuner

Troubleshooting steps for no sound issues when using the tuner.

TROUBLESHOOTING

3.8 No Sound – HDMI 1/2/3/4

Troubleshooting for no sound issues with HDMI inputs.

4.0 No Picture

4.0 No Picture

4.1 Video Analog Signal Path

Diagram showing the path of the analog video signal.

4.0 No Picture

4.2 Troubleshooting No Picture

Steps to diagnose and resolve no picture issues.

4.0 No Picture

4.3 Input Skip Function

Information about the input skip function.

4.0 No Picture

4.4 No Picture - Tuner

Troubleshooting steps for no picture issues related to the tuner.

4.0 No Picture

4.5 No Picture – HDMI 1/2/3/4

Troubleshooting steps for no picture issues with HDMI inputs.

TROUBLESHOOTING

5.0 Key Switch Buttons Errors

Troubleshooting for errors related to physical buttons on the TV.

TROUBLESHOOTING

5.1 IR Remote Commander

Troubleshooting steps for when the IR remote commander is not responding.

TROUBLESHOOTING

5.2 Light Sensor Errors

Troubleshooting for issues with the light sensor affecting backlight.

TROUBLESHOOTING

5.3 CAS ID Unknown

Troubleshooting for unknown CAS ID issues.

TROUBLESHOOTING

6.0 Network Malfunction : Ethernet Wired

Troubleshooting steps for wired network connection problems.

TROUBLESHOOTING

6.1 Wireless Network Malfunction

Troubleshooting steps for wireless network connection issues.

TROUBLESHOOTING

6.2 Bluetooth Malfunction

Troubleshooting steps for Bluetooth device connection problems.

TROUBLESHOOTING

6.3 Built in Mic Malfunction (WW)

Troubleshooting for built-in microphone malfunctions (WW region).

TROUBLESHOOTING

6.3 Built in Mic Malfunction (CN)

Troubleshooting for built-in microphone malfunctions (CN region).

SERVICE ADJUSTMENT

4.1 How to Enter Service Mode

Instructions on how to access the TV's service mode.

SERVICE ADJUSTMENT

Software Version

Information on checking and displaying the TV's software version.

SERVICE ADJUSTMENT

Serial Number Edit (1)

Guide to editing the serial number for the first time.

SERVICE ADJUSTMENT

Serial Number Edit (2)

Follow-up steps for serial number editing and confirmation.

SERVICE ADJUSTMENT

Model Number Setting

Procedure for setting the correct model number for the TV.

SERVICE ADJUSTMENT

WB Adjustment (if necessary)

Guide for performing White Balance adjustment if needed.

SERVICE ADJUSTMENT

WB Data Transfer

Instructions for transferring White Balance data.

SERVICE ADJUSTMENT

CUC Data Transfer

Instructions for performing CUC data transfer.

SERVICE ADJUSTMENT

HDD Performance Check (EU Only)

Guide for checking HDD performance, specific to EU models.

SERVICE ADJUSTMENT

How to USB update

Step-by-step guide for updating the TV's software via USB.

SERVICE ADJUSTMENT

Force FDR by Control Buttons

Procedure to force FDR using control buttons.

DIAGRAM

DIAGRAM

55 Connecting Diagram

Diagram illustrating the connections between various components and boards.

DIAGRAM

65 Connecting Diagram

Diagram showing component connections, possibly a continuation or alternative view.

HANDLING GUIDE

Panel Handling Rule

Guidelines for proper handling of the TV panel, including OK/NG actions.

HANDLING GUIDE

PANEL HANDLING GUIDE - UNPACKING

Detailed steps for unpacking the TV panel safely.

HANDLING GUIDE

PANEL HANDLING GUIDE - CAUTION

Important cautions to follow when handling the TV panel.

HANDLING GUIDE

PANEL HANDLING GUIDE – EDGE GUARD DISASSEMBLY

Instructions for disassembling edge guard parts.

HANDLING GUIDE

PANEL HANDLING GUIDE - LIFTING

Proper techniques for lifting the TV panel.

HANDLING GUIDE

PANEL HANDLING GUIDE - CARRYING

Guidelines for carrying the TV set safely.

HANDLING GUIDE

PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 1

Steps for assembling edge guard parts (part 1).

HANDLING GUIDE

PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 2

Steps for assembling edge guard parts (part 2).

HANDLING GUIDE

PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 3

Steps for assembling edge guard parts (part 3).

HANDLING GUIDE

PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 4

Steps for assembling edge guard parts (part 4).

HANDLING GUIDE

PANEL HANDLING GUIDE – EDGE GUARD ASSEMBLY 5

Steps for assembling edge guard parts (part 5).

HANDLING GUIDE

TV SET HANDLING GUIDE : ON WORKING TABLE

Guidelines for handling the TV set on a working table.

HANDLING GUIDE

TV SET HANDLING GUIDE : LIFTING UP

Proper procedures for lifting the TV set.

HANDLING GUIDE

TV SET HANDLING GUIDE : CARRY

Guidelines for carrying the TV set safely.

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