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Sony XR-55A75L - User Manual

Sony XR-55A75L
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ORIGINAL MANUAL ISSUE DATE: 2023.11
9-888-906-21
OLED TV
Sony EMCS (Malaysia) Sdn. Bhd. HES-M
© 2023.11
DISCLAIMER: USE AT OWN RISK. SONY AND ITS AFFILIATES ARE NOT LIABLE FOR ANY DAMAGE OR
INJURY CAUSED TO ANY DIGITAL ELECTRONIC EQUIPMENT, PERSON, OR PROPERTY, WHICH
OCCURS DUE TO USE OF THE TOOLS, PARTS, DOCUMENTATION, OR OTHER MATERIALS HEREIN
PROVIDED, WHETHER FOR REPAIR, DIAGNOSIS, MAINTENANCE, MODIFICATION, OR OTHERWISE,
INCLUDING BUT NOT LIMITED TO: ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES; ANY LOSS OF DATA, PRIVACY OR PROFITS; OR ANY INABILITY TO USE, OR REDUCED
FUNCTIONALITY OF, THE DIGITAL ELECTRONIC EQUIPMENT.
The manual is intended for a trained professional and the use of the manual is at your own risk.
SERVICE MANUAL (TROUBLESHOOTING)
SYSSET
2023/11/2806:39:49(GMT+09:00)
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Sony XR-55A75L Specifications

General IconGeneral
BrandSony
ModelXR-55A75L
CategoryOLED TV
LanguageEnglish

Summary

Safety Notes

Warnings and Caution

Crucial safety instructions for service personnel and risk reduction.

Caution for OLED Panel

Handling precautions for the sensitive OLED panel to prevent damage.

OLED Screen

Explains structural properties like black dots and bright pixels on OLED screens.

Precautions to Protect the Screen from Damage

Detailed advice on preventing screen damage, including image retention.

Reduce Risk of Image Retention

Steps to minimize image retention, such as adjusting wide mode and turning off OSD.

Panel Refresh and Pixel Shift

Information on panel refresh for uniformity and pixel shift feature.

Caution for Board Handling

Guidelines for handling circuit boards to prevent solder cracks and IC breakdown.

Board Handling Precautions

Specific instructions on handling boards carefully, ESD protection, and stacking.

Caution About the Lithium Battery

Safety warnings regarding lithium battery replacement and handling.

Safety Check-Out and Leakage Test

Essential checks before release and procedure for leakage current tests.

Earth Ground and Lead Free Information

Methods for verifying earth ground and information on lead-free solder.

Self Diagnosis Function

Diagnostic Test Indicators

Explains how the Smart Core Red LED flash counts indicate specific error causes.

Quick Reference (LED Blinking)

A table mapping LED blinking counts to error items and detection items.

Quick Reference (Not LED Blinking)

Table listing error items detected without LED blinking, for record-keeping.

Retry Limitation by Remote;Power Key

Details on how error shutdowns are limited and retry counts are managed.

Troubleshooting

Triage Chart: XR-*80 K; *80 CK

A guide to help diagnose symptoms and identify likely defective parts for specific models.

Triage Chart: XR-*A80 L; *A80 CL; XR-*A75 L

Diagnostic chart for identifying issues based on symptoms for specific models.

Triage Chart: XR-83 A80*

Troubleshooting flowchart for diagnosing issues on the XR-83A80* model.

1.0 No Power - PSU

Step-by-step troubleshooting process for 'No Power' issues related to the PSU.

1.2 No Power u-com Failure

Troubleshooting guide for 'No Power' issues caused by u-com failure.

1.2 No Power u-com Failure - XR-83 A80*

Specific troubleshooting steps for u-com failure related to power issues on XR-83A80*.

1.2 No Power u-com Failure (Cont.)

Continuation of the troubleshooting flowchart for u-com failure and power issues.

1.3 No Power DDCON;LDO

Troubleshooting guide for 'No Power' issues related to DDCON and LDO components.

1.3 No Power DDCON;LDO - XR-83 A80*

Specific troubleshooting for DDCON/LDO power issues on XR-83A80* models.

1.3 No Power DDCON;LDO (DDCON Check)

Detailed steps for checking DDCON components related to power issues.

1.3 No Power DDCON;LDO (LDO Check)

Troubleshooting guide for 'No Power' issues focusing on LDO component checks.

2.0 LED Blinking: 2 x (Main power Error)

Troubleshooting steps for a 2x LED blink error indicating a main power issue.

2.1 LED Blinking: 3 x (DC ALERT)

Troubleshooting guide for a 3x LED blink error indicating a DC Alert.

2.2 LED Blinking: 3 x (AUD_ ERR)

Troubleshooting for 3x LED blink (AUD_ERR) on XR-*80K / *80CK models.

2.3 LED Blinking: 4 x (LD_ ERR) - XR-83 A80*

Troubleshooting steps for 4x LED blink (LD_ERR) on XR-83A80* models.

2.4 LED Blinking: 4 x (BCM_ ERR) - XR-83 A80*

Troubleshooting for 4x LED blink (BCM_ERR) on XR-83A80* models.

2.5 LED Blinking: 5 x (Panel ID Read Error)

Troubleshooting steps for 5x LED blinking related to panel ID read errors.

2.6 LED Blinking: 6 x (Backlight Error)

Troubleshooting guide for 6x LED blink errors indicating backlight issues.

2.7 LED Blinking: 7 x (Temperature Error)

Troubleshooting steps for 7x LED blink errors related to temperature issues.

2.8 LED Blinking: 8 x Blinking

Troubleshooting guide for 8x LED blinking errors.

3.1 No Sound for Speaker

Troubleshooting steps for no sound issues related to speakers on specific models.

3.2 No Sound for Audio Outputs

Troubleshooting issues with sound output from headphone, audio, or optical ports.

3.3 No Sound for TV Centre Speaker Mode

Troubleshooting no sound issues when TV is in center speaker mode.

3.7 No Sound at Tuner

Troubleshooting steps for no sound issues specifically from the TV tuner.

3.8 No Sound HDMI

Troubleshooting no sound issues across various HDMI inputs.

4.0 No Picture

A comprehensive guide for diagnosing and resolving 'No Picture' issues.

4.1 Analog Video Signal Path

Explanation of the signal path for analog video inputs.

4.2 No Picture Investigation

A step-by-step process for investigating 'No Picture' issues related to analog video.

4.3 Input Skip Function

Details on how the input skip feature works for analog video signals.

4.4 No Picture at Tuner

Troubleshooting guide for 'No Picture' issues encountered with the TV tuner.

Tuner Power Lines Checks

Checking specific voltage levels for tuner power lines.

4.5 No Picture: HDMI

Troubleshooting steps for 'No Picture' issues across different HDMI inputs.

5.0 Key Switch Button Error

Troubleshooting steps for errors related to the H-board key switch.

5.1 IR Remote Commander Error

Troubleshooting steps for issues with the IR remote commander not operating.

5.2 Light Sensor Error

Troubleshooting steps for errors related to the light sensor function.

5.3 CAS ID Unknown

Troubleshooting steps for unknown CAS ID errors, often related to digital broadcasting.

6.0 Network Malfunction: Ethernet (wired)

Troubleshooting steps for issues with wired Ethernet network connectivity on the TV.

6.2 Wi-Fi Bluetooth - Wireless Network malfunction

Troubleshooting steps for wireless network connectivity issues related to Wi-Fi and Bluetooth.

6.3 Wi-Fi Bluetooth - Bluetooth malfunction

Troubleshooting steps for Bluetooth connectivity and functionality issues.

6.4 Built in Mic Malfunction

Troubleshooting steps for issues with the TV's built-in microphone.

6.5 Camera Connection Troubleshooting

Troubleshooting for camera issues using magnet or USB connectors.

Software Update & Reset

USB Update Procedure

Instructions for downloading and installing software updates using a USB drive.

Factory Data Reset (UI Method)

Step-by-step guide to perform a factory data reset using the TV's user interface.

Factory Data Reset (Force Method)

Procedure for performing a factory data reset using physical buttons without the UI.

Diagrams

Connecting Diagram: XR-55 A80*K

Visual representation of internal wiring and component connections for XR-55A80*K.

Connecting Diagram: XR-65 A80*K

Wiring diagram illustrating the connections for the XR-65A80*K model.

Connecting Diagram: XR-77 A80*K

Wiring diagram illustrating the connections for the XR-77A80*K model.

Connecting Diagram: XR-55 A80*L

Wiring diagram illustrating the connections for the XR-55A80*L model.

Connecting Diagram: XR-65 A80*L

Wiring diagram illustrating the connections for the XR-65A80*L model.

Connecting Diagram: XR-77 A80*L

Wiring diagram illustrating the connections for the XR-77A80*L model.

Connecting Diagram: XR-83 A80*L

Wiring diagram illustrating the connections for the XR-83A80*L model.

Connecting Diagram: XR-65 A75 L

Wiring diagram illustrating the connections for the XR-65A75L model.

Handling Guide

P-mod Packing Removal

Instructions for safely removing the TV panel from its protective packaging.

Holding Position Guidelines

Demonstrates correct and incorrect ways to hold the TV panel during handling.

Moving Panel Vertical Position

Correct procedures for moving the panel in a vertical orientation.

Resting Condition Precautions

Guidelines for safely resting the TV panel to prevent damage.

Restricted Area Handling

Identification of areas on the rear cover to avoid touching during handling.

Tools & Equipments

Items to Prepare

Essential tools and items required for disassembly procedures.

Optional Equipments

Recommended optional tools for disassembly and repair.

Preparation Before Repairs

Initial setup and safety precautions before starting the disassembly process.

FFC Precautions

FFC Insertion Method

Guidelines for correct and incorrect FFC insertion techniques.

FFC Holding Method Matrix

Matrix illustrating proper FFC holding methods for one-hand and two-hand operations.

FFC Full Insertion Indication

Visual indicators for checking full FFC insertion, for manual and automation.

FFC with Housing Connector Caution

Specific cautions for handling FFCs connected to housing connectors.

ZIFF FFC Insertion Caution

Precautions for inserting FFCs using the ZIFF connector mechanism.

Section 1: XR-55 A80*; XR-55 A75 L

1-1. Disassembly and Removal Caution (Rear Cover)

General cautions and steps for removing the rear cover and bottom cover.

1-2. Board Location

Identifies the location of key boards like Power, Wi-Fi, Main, and Receiver boards.

1-3. Wire Dressing

Information and cautions regarding FFC insertion and smart core placement.

1-4. Exploded View and Part List

Visual breakdown of TV parts with reference numbers for disassembly sequence.

Section 2: XR-65 A80*; XR-65 A75 L

2-1. Disassembly and Removal Caution (Rear Cover)

General cautions and steps for removing the rear cover and bottom cover.

2-2. Board Location

Identifies the location of key boards like Power, Wi-Fi, Main, and Receiver boards.

2-3. Wire Dressing

Information and cautions regarding FFC insertion and smart core placement.

2-4. Exploded View and Part List

Visual breakdown of TV parts with reference numbers for disassembly sequence.

Section 3: XR-77 A80*

3-1. Disassembly and Removal Caution (Rear Cover)

General cautions and steps for removing the rear cover and bottom cover.

3-2. Board Location

Identifies the location of key boards like Power, Wi-Fi, Main, and Receiver boards.

3-3. Wire Dressing

Information and cautions regarding FFC insertion and smart core placement.

3-4. Exploded View and Part List

Visual breakdown of TV parts with reference numbers for disassembly sequence.

Section 4: XR-83 A80*

4-1. Disassembly and Removal Caution (Rear Cover)

Instructions for releasing screws and hooks during rear cover removal.

4-2. Board Location

Identifies the location of key boards: Power, WLAN, Main, and Receiver boards.

4-3. Wire Dressing

Visual guide for correct wire dressing and securing, avoiding pinching.

4-4. Exploded View and Part List

Visual breakdown of TV parts with reference numbers for disassembly sequence.

Smart Core

Disassembly and Removal Caution

Steps for releasing FFC, screws, and removing the smart core unit.

Exploded View and Part List (55; 65; 77)

Visual breakdown of smart core components and their part numbers for specific models.

Exploded View and Part List (83)

Visual breakdown of smart core components and their part numbers for 83" models.

Appendix

Sharp Edge Handling

Safety precautions regarding sharp edges on the rear cover and hook areas.

FFC Replacement Cautions

Cautions for withdrawing FFC connectors, emphasizing proper release mechanism.

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