SOUNDMASTER IR6500 - Troubleshooting

IR6500SW / English Instruction Manual
14
TROUBLE SHOOTING
Problem
Cause
Solutions
Cannot
connect to
Wi-Fi network
Network down
➢ Confirm that a Wi-Fi or Ethernet Wired
connected PC can access the internet (i.e. can
browse the web) using the same network.
➢ Check that a DHCP server is available, or that you
have configured a static IP address on the radio.
➢ Check that you firewall is not blocking any
outgoing ports. As a minimum the radio needs
access to UDP and TCP ports 80,443 and 8008,
DNS port 53.
Router restricts
access to listed
MAC addresses
Obtain the MAC address from Configuration >
Information > Network
> Wi-Fi MAC and add to the allowed equipment list on
your access point. Note: The radio has separate MAC
addresses for wired and wireless networks;
Insufficient Wi-Fi
signal strength
➢ Check distance to router; see if a computer can
connect to the network in this location
➢ Optimize the distance of the router ’s location
Unknown
encryption method
Change encryption method on router. The radio
supports WEP, WPA, WPA2
Firewall preventing
access
Windows Media Player: varies —non- Microsoft
firewalls may require configuration for UPnP.
If your radio
can connect
to the
network
successfully,
but is unable
to play
particular
stations
➢ The station is not broadcasting at this time of the
day (remember it may be located in a different time
zone).
➢ The station has too many people trying to attach to
the radio station server and the server capacity is
not large enough.
➢ The station has reached the maximum allowed
number of simultaneous listeners.
➢ The link on the radio is out of date. This is updated
automatically every day, so the next time you turn
on the link will be recognised.
No DAB/FM
reception
➢ Please carry out “Factory Reset” on the radio and
extend the antenna.
➢ Move the radio close to the window.
DAB/FM
Radio
reception is
poor
➢ Please check that the aerial is extended for the
maximum signal strength and improved reception.
➢ Check that you do not have other electrical
equipment too close to your radio, causing
interference.
No sound
➢ Adjust the volume using the Tune/Select knob.
➢ Please check that the mains power lead is
connected at the back of the radio and the mains
power wall socket is switched on.