Southwire BENDMAX - Warranty

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WARRANTY ON SOUTHWIRE CONTRACTOR EQUIPMENT
What Does This Warranty Cover?
Five-Year Limited Warranty on Contractor Equipment
Under Southwire’s Contractor Equipment 5-Year Limited Warranty, Southwire Company, LLC warrants that all
Southwire Contractor Equipment will be free from manufacturer defects for a period of five (5) years from the date
of the original end user’s purchase. The following products are excluded from this 5-Year Limited Warranty and are
subject to separate warranty terms: rope, blades, dies, draw studs, grips, Southwire Contractor Equipment electronic
components, and Material Boxes. Under this 5-Year Limited Warranty, the following are also excluded and
Southwire Company, LLC will have no liability for any of the following: normal wear and tear resulting from product
use and damage arising out of misuse, abuse, modification, and improper product maintenance.
This warranty also does not cover Southwire Contractor Equipment products that have been modified by any party
other than Southwire Company, LLC or its authorized third party designee. This 5-Year Limited Warranty is not
transferrable to or enforceable by any person other than the product’s original end user.
One-Year Limited Warranty on Rope, Blades, Dies, Draw Studs, Grips, and Southwire
Contractor Equipment Electronic Components
Under this 1-Year Limited Warranty, Southwire Company, LLC warrants that all Southwire Ropes, Blades, Dies, Draw
Studs, Grips, and Southwire Contractor Equipment Electronic Components will be free from manufacturer defects for
a period of one-year from the date of the original end user’s purchase. Under this 1-Year Limited Warranty for the
aforementioned Southwire Contractor Equipment items, the following are excluded and Southwire Company, LLC
will have no liability for any of the following: normal wear and tear resulting from product use and damage arising
out of misuse, abuse, modification, and improper product maintenance. This warranty also does not cover
Southwire Contractor Equipment that has been modified by any party other than Southwire Company, LLC
or its authorized third party designee. This 1-Year Limited Warranty is not transferrable to or enforceable by any
person other than the product’s original end user.
Exclusion of Incidental, Consequential, Indirect, Special and Punitive Damages
SOUTHWIRE MAKES NO WARRANTY THAT SOUTHWIRE CONTRACTOR EQUIPMENT PRODUCTS WILL BE
MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. SOUTHWIRE MAKES NO OTHER WARRANTY,
EXPRESSED OR IMPLIED, OTHER THAN THE RELEVANT WARRANTY SPECIFICALLY SET FORTH IN THIS
WARRANTY SECTION. SOUTHWIRE WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE DAMAGES FOR ANY BREACH OF THIS LIMITED LIFETIME WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Warranty Claim Information /How Do You Get Service?
For all warranty, customer service, and product return authorizations and inquiries,
please contact Southwire’s Tools & Assembled Products at:
Southwire Tools & Assembled Products
840 Old Bremen Road
Carrollton, GA, 30117
Phone Number: 1.855.SW.Tools
1. All warranty claims must be approved by Southwire’s Tools & Assembled Products Warranty Department prior
to return of product. If Southwire determines that a product is defective, Southwire will, at its option, repair or
replace defective products or defective product components, free of charge.
2. Upon approval, Southwire will issue a Product Return Authorization Form which will include instructions on how
and where to return the product. The product serial number and the original date of delivery must be set forth
on the Product Return Authorization Form.
3. Southwire will cover standard freight charges (FedEx Ground rate) incurred in connection with products that
Southwire ultimately determines to be defective.
4. All defective components and defective products that Southwire replaces under these Warranties will become
Southwire’s property and will be retained by Southwire.
Fixing Your Product When it is Out of Warranty
Southwire is happy to provide information about where a purchaser can send a product for repair at consumers’
own expense, please contact 1.855.SW.tools or visit www.southwiretools.com/tools/home.do for more
information about servicing for Southwire Products.