P.N. 90970027, Rev. J www.spectralogic.com Page 2 of 2
LIBRARY USER OVERVIEW
The library’s BlueScale interface offers three types of user groups. The following table describes the types of
privileges each user group has when operating the library.
ADDITIONAL INFORMATION
Use the links in the following table to locate additional useful information.
TECHNICAL SUPPORT CONTACT INFORMATION
User Type
a, b
Responsibilities (See designation indicators in the map on page 1) Default User Name
Superuser
Controls all aspects of library use, configuration, and security. su
Administrator
Performs all operations except creating or editing library users and accessing
encryption settings.
administrator
Operator
Performs daily operations (move, import, and export media). operator
a. By default, passwords are not required.
b. If encryption is enabled, there is an additional, separate encryption password for accessing the encryption features.
Resource Internet Address Information
Product
Documentation
a
support.spectralogic.com/documentation/ Related documentation in PDF format
Technical Support
Portal
a
support.spectralogic.com Provides access to the following resources:
Knowledge Base articles and FAQs
Support incident and service agreement management
Library and tape drive firmware and drivers
Professional Services requests
Additional service and support tools
Knowledge Base
a
support.spectralogic.com/knowledge-base/ Helpful Knowledge Base articles and FAQs
Compatibility
support.spectralogic.com/documentation/compa
tibility-matrices/
Compatibility matrices
Options and Media
www.spectralogic.com/shop Links for purchasing library accessories, such as Spectra
Certified Media, barcode labels, media accessories, and air
filters
Contact
support.spectralogic.com/content/support-
contact-info/
General Support contact information
Warranty
support.spectralogic.com/services-and-
contracts/master-services-agreement/
Warranty terms and conditions
a. Requires a user account associated with the library serial number for full access. See the Spectra T50e User Guide for detailed instructions.
Spectra Logic
Technical Support
Portal: support.spectralogic.com
Location: United States and Canada Europe, Middle East, Africa
Phone: 1.800.227.4637 (toll free US/Canada) or 1.303.449.0160 44 (0) 870.112.2150
Location: Mexico, Central and South America, Asia, Australia,
and New Zealand
Deutsch Sprechende Kunden
Phone: 1.303.449.0160 49 (0) 6028.9796.507
Email: spectralogic@stortrec.de
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