© 2018 Pinnacle Climate Technologies, Inc.
NEVER LEAVE HEATER UNATTENDED WHILE BURNING OR  
WHILE CONNECTED TO A POWER SOURCE
12
Troubleshooting Guide: ST-70-SS-E / ST-70T-SS-E / ST-125-OFR-E
Problem Possible Cause Solution
Heater fires, but shuts down after a 
short period of time. 
1. Dirty Fuel Filter.
2. Nozzle Dirty.
3. Photocell Dirty.
4. Photocell not installed properly.
5. Photocell Defective .
6. Improper electrical connec-
tion between Circuit Board and 
Photocell.
7. Cooling Fan is obstructed
8. Improper pressure.
1. Clean/replace Fuel Filter.
2. Clean/replace Nozzle 
3. Clean/replace Photocell .
4. Adjust Photocell position.
5. Replace Photocell.
6. Check wiring connections (See 
Wiring Diagrams, Page 11).
7. Check to be sure cooling fan is not 
obstructed.
8. Adjust pump pressure.
Heater will not operate, or motor 
runs for short time.
1. No Paraffin/diesel in fuel tank.
2. Corroded Spark Plug or incorrect 
plug gap.
3. Dirty Fuel Filter.
4. Dirty Nozzle.
5. Moisture in Fuel/Fuel Tank.
6. Improper electrical connection 
between Transformer and Circuit 
Board.
7. Transformer Wires not connected to 
Spark Plug.
8. Defective Transformer.
1. Fill tank with fresh Paraffin/diesel.
2. Clean/replace Spark Plug.
3. Clean/replace Fuel Filter.
4. Clean/replace Nozzle.
5. Rinse out fuel tank with clean fresh 
Paraffin/diesel.
6. Inspect all electrical connections. 
(See Wiring Diagrams, Page 11).
7. Re-attach Transformer wires to 
Spark Plug.
8. Replace Transformer.
Fan does not operate when heater 
is plugged in and Operating Switch 
is in the “ON” position.
1. Broken electrical connection 
between Circuit Board and motor.
2. Not enough amps available to power 
heater.
1. Inspect all electrical connections on 
Wiring Diagrams (Page 11).
2. Use a new extension cord or try 
another electrical socket.
Heater makes grinding noise.
1. Air in fuel pump. 1. Sound will stop after 3 seconds.  If 
grinding sound continues, add fuel to 
tank.
Heater does not turn on and the 
lamp is not lit.
1. Temperature limit sensor has over-
heated.
2. No electrical power.
3. Fuse break down.
4. Improper electrical connection 
between Temperature Limit Sensor 
and Circuit Board.
1. Push Operating Switch to “OFF” and 
allow heater to cool for 5 minutes. 
Push Operating Switch back to “ON”.
2. Check power cord and extension 
cord to insure of proper connection. 
Test power supply.
3. Check/replace Fuse.
4. Inspect all electrical connections. 
(See Wiring Diagrams, Page 11).
Poor combustion and / or soot 
production.
1. Pump Pressure.
2. Poor fuel quality.
1. Be sure pump pressure is adjusted 
correctly.
2. Be sure Paraffin/diesel is not old or 
contaminated.