TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSE ACTION
Fire difficult to start Unseasoned wood, too damp or
poor quality.
Logs too big
Use recommended fuel only.
To light fire use small, very dry
twigs. To maintain fire use split
logs.
Fire Goes Out Air Starvation
Insufficient Draught
Open lower spin wheel and top air
control lever.
Check that the flue is not obstruct-
ed, sweep if necessary - (seek
advice from a chimney specialist).
Fire Burns Too Quickly Too much draught
Poor Quality Wood/Fuel
Ensure that the lower spin wheel is
closed and partially close the top
air control lever.
Do not continuously burn small
wood, sticks, bundles , carpentry
off-cuts (plywood / pallets etc)
Smokes When Lighting Up Flue duct is cold Burn paper and kindling to
increase heat.
Smokes While Burning Draught is insufficient
Down Draught
Room is in decompression
Consult a chimney specialist.
Check that the flue is not obstruct-
ed, sweep if necessary.
Install an anti-down draught cowl.
Consult your dealer.
In houses equipped with
Mechanical Ventilation, an outside
air intake must be installed for the
chimney.
Low Heat Output Incorrect Fuels Use the recommended Fuel
Fire Shuts Down After a Period
of Time
Insufficient Water Circulation
Through The Boiler
Check Plumbing
Excessive Condensation On The
Boiler
Cold Water Being Circulated
Fuel used Has Excessive
Moisture Content
Check That Pipe Thermostat Is
Fitted And Set Correctly
Season Fuel to Achieve Lower
Moisture Content
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