Starkey ZON - Troubleshooting Guide; Tips for Better Communication; For You; For Your Family and Friends

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tips fOr better COMMuniCatiOn
Your hearing care professional will recommend an appropriate
schedule to help you adapt to your new hearing system. It will
take practice, time and patience for your brain to adapt to the
new sounds that your hearing system provides.
Please review the following simple communication tips:
For You
• Moveclosertoandlookatthespeaker
• Backgroundnoisesmaybefrustratingatfirst;remember,
you have not heard them for a while
• Developrealisticexpectationsofwhatyourhearing
instruments can and cannot do
• Betterhearingwithhearinginstrumentsisalearnedskill
combining desire, practice and patience
For Your Family and Friends
Your family and friends are also affected by your hearing loss.
Request that they:
• Getyourfullattentionbeforebeginningtospeak
• Speakclearlyandatanormalrateandlevel;shoutingcan
actually make understanding more difficult
• Rephraseratherthanrepeatthesamewords;different
words may be easier to understand
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud Enough
Low battery Replace battery
Earwax buildup
Clean or replace
Wax Guard
as needed
Improper insertion
Check that receiver
is properly placed in
the ear canal
Hearing change
Contact your hearing
care professional
Inconsistent
Performance
Low battery Replace battery
Earwax buildup
Clean or replace
Wax Guard
as needed
Sweat/moisture
in battery
compartment
Wipe battery
compartment and
use fresh battery,
additionally place in
dri-aid kit overnight.
Unclear,
Distorted
Performance
Low battery Replace battery
Earwax buildup
Clean or replace
Wax Guard as
needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Earwax buildup
Clean or replace
Wax Guard
as needed