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F.A.Q. (Frequently Asked Questions) Section
Q. The WIFI is working correctly, but my cellphone can’t locate the camera’s WIFI signal.
A: Press the RESET button for 6 seconds to reset the NightWatcher.
Q. I can’t see the image after Join Home AP.
A: Check the LED indicator first. If it flashes quickly in RED and GREEN, the password is wrong for home router. Press the RESET button to
return to AP Mode to repeat the setting.
Q. How many WIFI products can I install in my house?
A: This depends on the capacity of your home internet bandwidth.
Q. How many people can connect to the same WIFI product?
A: This depends on the capacity of your home internet bandwidth.
Q. Can multiple devices (smart phone or tablet) connect to one WIFI product?
A: Yes, when one device (smart phone or tablet) finishes the setup, others can connect the camera easily by scanning the QR code.
Q. Why can’t I play the recorded video?
A: The video is H.264 MP4 format, please make sure your device is equipped with media player which supports decoding MP4.
Q. Why does it sometimes take a long time to connect to the camera?
A: If the network signal is unstable or several people are connected to the WIFI at the same time, it will take longer to connect.
Q. What can I do if I accidentally delete the UID?
A: Reset the NightWatcher and reenter the settings according to the instruction manual.
Q. What should I do if the screen shows error -19?
A: See the next page.
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