Problem Possible reason Remedy
The remote control is not
working. The remote LED
is blinking 15 seconds after
pressing a button.
The battery is exhausted
The remote control is
incorrectly aimed. The USB
adapter of the remote control
has been removed.
Change the batteries
Aim the remote control at the
receiver, or check that nothing
blocks the path to the receiver
front. Insert the USB adapter
belonging to the remote control.
Some buttons of the
remote control are not
working
The Air mouse function is
activated
Press
to switch this function OFF.
Cannot turn on the receiver The power adapter is not
connected to the 230 V outlet
or 12 V plug into receiver.
Check whether the power
connector is completely plugged
into the DC socket of the receiver.
No signal or weak signal,
intermittent reception.
Cables might have loosened.
Moisture might have entered
into cables or connectors.
Heavy rain at present.
Heavy storm at present.
Check the cable connections, LNB
and other equipment connected
between the LNB and the receiver,
or adjust the dish.
Wait for rain/storm to subside.
The satellite dish is not
pointing at the (correct)
satellite(s)
Adjust the dish. Ask a local satellite
specialist for advice.
The satellite dish is too small
Trees or buildings are blocking
the path.
Change to a larger dish
Change the position of the dish
Scrambled service
Message in DTV
The channel is scrambled. Select an alternative channel.
No menu or signal from the
Android satellite receiver
on the TV
Wrong input on the TV Check whether the correct HDMI
input on your HDTV is selected.
The connections are not done
properly.
The quality of the connected
cables is insufficient.
Ensure that the connections are
done correctly and are fitting well
to the connected input/output.
Check that the quality of all cables
is good. Reconnect all cables
between the receiver and the
TV set.
No internet connection/
activities
Make sure the wireless network is
connected and the security key for
the encrypted network is correct.
21
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