Strong SRT 8211 - Troubleshooting

English
NOTE: If, after a software update, the receiver should behave in an unexpected
way, please perform a factory reset as well. See chapter 7.1.4..
WARNING: After an update the receiver restarts automatically. During the upgrade
process NEVER disconnect the receiver from the mains or switch o the
power! Doing so might damage your receiver and will void warranty!
WARNING: Old channel list and favourites will be overwritten.
8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Check the receiver according to
the procedures shown below. If the receiver does not work properly after checking it, please contact
your dealer or the local Service Hotline or send email to our Support via www.strong.tv. Do NOT try to
open or disassemble the receiver. It may cause a dangerous situation and warranty will be void.
Problem Possible cause What to do
LED indicator and
LED display are not
switching on.
The mains lead is unplugged.
Power switch at rear panel is
set to OFF.
Check the mains plug. Switch main
power to ON.
No signal found The antenna is disconnected
The antenna is damaged/
misaligned
Out of digital signal area
Active antenna requires
to switch ON the antenna
power/external power
Check the lead of the antenna
Check the antenna
Check with your dealer
Switch the antenna power of the
receiver ON/connect external power
No picture or sound on
TV or amplier
HDMI or SCART is not selected
on your TV or amplier or the
unit is set to higher resolution
as the TV supports.
TV/amplier is not switched
on
Switch to correct TV/amplier input
Select lower resolution on receiver
Switch TV/amplier on.
Check if S/PDIF connection is used.
Scrambled channel
message
Channel is scrambled Select an alternative channel
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