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Series GEN 2 Ultrasonic Humidifier IOM Manual
Obtaining Spare and Replacement Parts
Spare and replacement parts requests to Product Support may be made in three ways:
Fax: (301) 620-2606
Phone: (888) 529-1266
E-mail: parts@stulz-ats.com
Quotes are given for specified listed parts for a specific unit.
We accept Visa and MasterCard. We may extend credit to its customers; a credit application must be
prepared and approved (this process could take one week).
A 25% minimum restocking charge will be applied on returned stocked parts that were sold as spare or
replacement parts. If the returned part is not a stocked item, a 50% restocking charge may be applied.
An RMA number is required when returning parts. To receive credit for returned repair/replacement parts,
the parts must be returned to us within 30 days of the purchase date.
Spare part sales over 30 days old will be considered final and the parts will remain the sole property of
the ordering party.
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