33
Troubleshooting
Check for a possible solution to a symptom before contacting a customer service representative.
Symptom Possible Solutions
Cannot receive certain
channels through the
antenna
ā¢ Perform Channel Scan to add channels into the TV tuner memory.
See page
19.
ā¢ Readjust your antenna and retry Auto Channel Scan.
ā¢ Signal from the TV station may be weak in your area.
No color ā¢ Check the video installation of your external A / V equipment.
See pages
13-15.
Video noise or choppy picture ā¢ Readjust antenna. Keep TV away from noise sources, neon lights,
and microwave appliances.
TV blocked on certain channels ā¢ Perform Channel Scan to add channels into the TV tuner memory.
See page 19.
ā¢ Check whether the channel was deleted. See page 28.
ā¢ Check parental control settings. See pages 26, 27.
ā¢ Restore default settings. See page 23.
Cannot use certain functions ā¢ If the item chosen in a menu is shown in gray text, that item cannot be
selected in the current input.
No sound ā¢ Check that connected audio cables are completely inserted.
ā¢ Verify you have selected the correct audio source from your ampliļ¬er.
See page
17.
ā¢ Mute function may be enabled, press mute on the remote.
Black box on screen ā¢ The āTextā option is enabled and no text is available.
ā¢ Press the CCD button on the remote control to turn off.
No power ā¢ Batteries in the remote control may need replacing.
ā¢ Re-attach AC plug to wall outlet.
No picture ā¢ Digital TV channel signal maybe weak, try another channel.
ā¢ Press INPUT button to verify the desired input selected.
ā¢ Re-connect the antenna or cable wiring.
ā¢ Restore default settings. See page
23.
Remote control does not function ā¢ Replace batteries with new ones.
ā¢ Check that battery polarity is correct.
ā¢ Point remote directly at the TVās IR receiver. See page
7.
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