Sunbeam CAFE DUO - Page 31

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Troubleshooting guide
Troubleshooting guide
PROBLEM Possible cause What to do
No espresso
pours
No water in the water tank. Fill water tank with water. Prime water
through the group head, press the 1 CUP
button. Allow water to run through.
Coffee grind is too fine. Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Custom shot volume being used. Reset to the default shot volumes. See
Customisable - shot volumes, page 20.
Filter basket is blocked. See Care and cleaning, page 7.
Group head is dirty. A cleaning cycle is required. 
See Cleaning cycle, page 25.
Group head is blocked. A descaling cycle is required.
See Descaling cycle, pages 28-29
Espresso pours
out in drips
(Over extracted)
Coffee grinds are too fine. Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Machine has scale build up. A descaling cycle is required. See
Descaling cycle, pages 28-29
Espresso does
not have any
rema, orcrema
is thin(Under
extracted)
Coffee beans are old or dry. Use freshly roasted coffee beans. See Tips
for coffee and tamping, page 14.
Coffee grinds too coarse. Change to a finer grind.
Not enough coffee in the filter
basket.
Dose more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly. See Espresso extraction
guide, page 15.
Espresso shot
volume too much
or too little
Custom shot volumes being
used.
Restore to default shot volumes or change
your custom shot volumes. See Customisable
- shot volumes, page 20.
Espresso tastes
bitter
Type of coffee beans being used. Try different brands of coffee beans.
Custom extraction temperature
being used.
Use the default 92°C extraction
temperature. See Customisable -
extraction temperature, page 22.
PROBLEM Possible cause What to do
Group handle is
tight to turn in
the group head
The group head silicone seal is
new and needs bedding in.
Keep using. The seal will bed in during the
first few uses and become easier to turn.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Group handle
is loose or
comes off
during espresso
extraction
Group handle is not attached
correctly or has not been
tightened sufficiently.
Ensure both tabs of the group handle are
fully inserted into the group head and
rotated to the centre position. See Making
your first café quality coffee, page 11.
No filter basket inserted in the
group handle.
Ensure a filter basket is inserted into the
group handle before using in thegroup
head.
Group head silicone seal is
damaged or worn.
See Care and cleaning, page 25.
Contact Sunbeam Customer Care.
Espresso
squirts or
trickles down
the side of
the group
head during
extraction
Coffee grind is too fine. Change to a coarser grind.
Too much coffee in the filter
basket.
Dose less coffee grinds.
Coffee grinds tamped too hard. Apply less force during tamping.
Top edge of filter basket hasnot
been cleaned of loose coffee
grinds.
Wipe around top edge of the filter basket
before inserting into group head. See Making
your first café quality coffee, page 11.
Group head inside rim, silicon seal
or shower headis dirty.
Clean the parts with a damp cloth. See Care
and cleaning, page 25
Group head silicone seal is
damaged or worn.
See Care and cleaning, page 25.
Contact Sunbeam Customer Care.
Espresso
is too cold
Coffee beans being stored inthe
fridge or freezer.
Store coffee beans in a dry, airtight
container. Place in a cool dark cupboard.
Custom extractiontemperature
being used.
Use the default 92°C extraction temperature.
See Customisable -extraction temperature,
page 22.
Cup or glass was cold prior to
espresso pour.
Pour hot water from the hot water tap into
the cup before extracting espresso.See
Making your first café quality coffee, page 10.
Group head or group handle not
warmed before use.
Hold the empty filter basket into the group
handle. Insert group handle in the group
head and press the 1 CUP button. Allow
water to run through. See Making your first
café quality coffee, page 10.