Sunbeam EMM2900 - Troubleshooting guide; Group handle comes off during espresso pour; Espresso squirts out of the group head during pour; Espresso trickles down the side of the group handle

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Troubleshooting guide
Problem Possible cause What to do
Group handle
comes off
during espresso
pour
Espresso
squirts out of
the group head
during pour
Espresso
trickles down
the side of the
group handle
Group handle is not attached
correctly, or has not been
tightened sufficiently.
Ensure all three tabs of the group
handle are fully inserted into the group
head and rotate to the centre position.
Coffee grind is too fine. Change to a coarser grind.
Coffee grinds tamped too hard. Tamp the grinds more lightly.
Top edge of filter is not free of
coffee grinds.
Clean around the top edge of the filter
and wipe the group head clean.
The group head is dirty. Wipe with a damp cloth. Clean the seal
including the bayonet corner areas with
a brush to remove grinds.
Group head rubber seal is
damaged or worn.
Contact Sunbeam Customer Care.
Details are on the back page.
No coffee pours
No water in the water tank. Fill water tank with water. Run water
through the machine without a filter
basket to ensure it is fully primed.
Group head may be blocked. See Descaling section, page 27.
The dual wall filter baskets may
be blocked.
Use a pin to unblock the filter basket.
The coffee grounds are too fine
or tamped down too hard.
Empty the filter basket and rinse under
water to clean. Wipe the group head
with a cloth. Refill the filter with grinds
and tamp.
Thermoblock needs to be
cooled.
Turn dial to HOT WATER until hot water
comes out. Return dial to the OFF
position.
Coffee pours
out in drips
(Over Extracted)
Grinds are too fine. Change to a coarser grind.
Coffee tamped too hard. Tamp the grinds more lightly.
Machine has scale build up. See Descaling section, page 27.
Espresso does
not have any
crema
(Under Extracted)
Beans are old or pre-ground
grinds are dry.
Use fresh beans and grinds. Be sure to
store pre-ground grinds in an airtight
container.
Grinds not compacted enough. Tamp more firmly
Grinds too coarse. Use a finer grind coffee.
Uneven cup
filling
Uneven tamping or obstruction
in the pouring spouts.
Ensure coffee is tamped evenly and
check there is nothing obstructing the
pouring spouts.
Spent coffee
cake is wet
Dual wall filter baskets can
keep the coffee cake wet.
Keep group handle in group head until
milk texturing is finished. This will give
more time for the water to dissipate.