22
ISSUE SOLUTION
An electrical component
is not working after
assembling
Check all connections - see pg. 11. A newly assembled unit with a non-
functioning electrical component (control panel, heater panels, lights,
speakers) will most likely have a missed or loose connection.
Sauna does not power
ON
First, be sure to hold the Power button for 10 seconds to turn on. Confirm
that the voltage & amperage coming from the outlet is correct for your
model (see pg. 4). Check that the outlet is on a dedicated circuit. Once
voltage is verified at the outlet, check the voltage at these three points:
1. Exterior power cord before the receptacle in the base. If there is no
voltage the exterior power cord needs to be replaced.
2. If the exterior power cord is getting voltage check the voltage going
to the receptacle (to check, unscrew the 2 screws holding the receptacle
to the base. If there is no voltage reading at the receptacle, then the
receptacle needs to be replaced.
3. If voltage is going to the receptacle, check the voltage at the interior
power cord going to the power control box (PCB). If voltage is still reading
there the issue is most likely a faulty PCB. If there is no voltage reading at
the interior power cord, the interior power cord needs to be replaced.
Slow warmup time Ensure each wall panel is heating and that you have the CORRECT
electrical specs on a DEDICATED CIRCUIT - see pg 4. Check that the
temperature and time is turned all the way up. If those are correct:
1. Check if the breaker switch is tripped on the back right corner of the
(PCB). If the breaker is tripped, simply press the breaker switch button back
in to fix this issue. If the breaker switch keeps tripping, then replace the
breaker switch for the PCB.
2. Check for heat output from all heaters in the unit.
3. Verify wall & heater connections.
Heat is not coming from
all walls
Check that all connections are made at the base and corresponding panel
- see pg. 11.
Feedback from speakers
(high-pitched buzz) when
using sound from media
apps
The control panel is connected to the speakers through the stereo. If the
stereo volume is turned up past 25, it will cause a high-pitched interfer-
ence through the speakers. Turn stereo volume down to 25 or lower. Ad-
just volume through the media app on the control panel.
Check wiring and separate within walls - make sure there is space between
wires to avoid feedback.
A.R.T. doesn’t work The Fader setting (front/back balance) must be adjusted in the stereo.
TROUBLESHOOTING GUIDE
For other troubleshooting questions, please contact customer care at 913.754.0831 x7.
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