Sunrise spas Medallion 350E

Questions and Answers

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Benjamin BakerAug 18, 2025
Why does my Sunrise spas Hot Tub GFCI or RCD shut off (not on initial start-up)?
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  uhowardAug 18, 2025
  If the Ground Fault Circuit Interrupter (GFCI) or Residual Current Detector (RCD) shuts off (not on initial start-up) in your Sunrise spas Hot Tub, it could be due to one or more pieces of equipment shorting to ground, or the total current draw exceeding the GFCI/RCD rating. Contact your dealer and DO NOT use the spa. Take measures to ensure others do not use the spa.
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Cynthia ParrishAug 23, 2025
How to fix no air or water mixture coming from a jet in my Sunrise spas Hot Tub?
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  Donna JarvisAug 23, 2025
  If there is no air/water mixture coming from a jet in your Sunrise spas Hot Tub, check the following: * Ensure the air control is open. * Increase water volume by turning the jet face if the water volume through the jet is too low to draw air. * Tighten the jet internal if it is loose. * If the jet internal is broken or damaged, replace it with another one from the spa or with a new one. * Remove the internal, inspect for debris, remove debris and re-install if debris is inside the jet internal. Then test.
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Emily SmithAug 27, 2025
What to do if my Sunrise spas Medallion 350E Hot Tub GFCI or RCD shuts off on initial start-up?
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  Miss Sarah Armstrong MDAug 27, 2025
  If the Ground Fault Circuit Interrupter (GFCI) or Residual Current Detector (RCD) shuts off on initial start-up for your Sunrise spas Hot Tub, it may be due to mis-wiring of the GFCI/RCD. Contact an electrician and/or your dealer.
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Savannah SpencerAug 31, 2025
Why won't the LED lights come on in my Sunrise spas Medallion 350E?
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  Robert SanchezAug 31, 2025
  If the LED lights in your Sunrise spas Hot Tub do not come on when the light key is pressed: * Check if the light fuse is blown in the spa pack. Locate and test/replace the light fuse. If the problem persists, contact your dealer. * Check if an in-line or on-board fuse is blown in the LED controller. Locate and test/replace the light fuse in the LED control box.
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jennifer97Nov 5, 2025
What to do if my Sunrise spas Hot Tub is completely dead?
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  Steven ElliottNov 5, 2025
  If your Sunrise spas Hot Tub is completely dead, with no circulation and no display on the topside control panel, there are several potential causes: * The GFCI/RCD may have tripped. Try resetting it and monitor for future trips. If the problem persists, contact your dealer. * The breaker or fuse before the GFCI/RCD may be tripped or blown. Shut off the GFCI/RCD, reset the breaker or replace the fuse, then reset the GFCI/RCD and test. If the problem continues, contact an electrician or your dealer. * The transformer fuse in the spa pack may be blown. Locate the fuse in the spa pack, test and/or replace it. Alternatively, contact your dealer for service. * There may be insufficient line voltage to power up the spa pack processor. In this case, contact an electrician to measure line...
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Leslie MccallNov 8, 2025
Why is my Sunrise spas Hot Tub heat too low?
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  jmorrisonNov 9, 2025
  If the heat in your Sunrise spas Hot Tub is too low, consider the following: * Check that the set point is at the desired level and change it if necessary. * Ensure the spa is covered when not in use to retain heat. * Verify the circulation pump is running. Check if valves on the circulation pump/heater system are open and if the circulation pump is plugged in or if the circulation pump fuse in the spa pack is burnt out. * If there's an error message, check for open gate valves, ensure the water level is correct, and inspect the filter cartridge(s). Turn the spa power off and on. If the error persists, contact your dealer. * The system input current setting may be restricting heater operation. Consult your dealer/electrician on the system current setup and if a higher input curr...
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Parker LambertNov 13, 2025
What to do if jets do not come on in my Sunrise spas Medallion 350E Hot Tub?
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  Danny GriffinNov 13, 2025
  If the jets in your Sunrise spas Hot Tub do not come on when the pump key is pressed, consider these possibilities: 1. Ensure the jet pump is plugged into the spa pack. If not, plug it in and test. 2. Check the jet pump fuse in the spa pack. Locate and test/replace the pump fuse. If the problem persists, contact your dealer. 3. The jet pump may not be primed. Shut off the spa to allow trapped air to escape, then restart it. If the problem continues, bleed air at the pump directly by opening the union until all entrapped air is released, then retest. 4. Check if the individually adjustable volume jets are set to low volume. Turn the face of the jet to increase water volume. 5. Ensure the air control is open to allow air/water mix. 6. The pump may have overheated. Wait for it to cool ...

Summary

SPA OWNERS MANUAL

IMPORTANT SAFETY INSTRUCTIONS

Key safety guidelines for spa operation and use.

SAFETY SIGN

CONDITIONS OF WARRANTY AND CONSUMER OBLIGATIONS

IMPORTANT SAFETY INSTRUCTIONS

READ AND FOLLOW ALL INSTRUCTIONS

Hyperthermia

Explanation of hyperthermia risks and symptoms associated with spa use.

INSTALLATION INSTRUCTIONS

POSITIONING OF YOUR SPA - CONSIDERATIONS

SPA SUPPORT

ACCEPTABLE SPA SUPPORT BASES

Lists suitable and unacceptable types of spa support bases.

ELECTRICAL CONNECTION GENERAL INFORMATION

LOCATING A CONDUIT WITHIN A CONCRETE PAD

Guidance on conduit entry points for concrete pad installations.

SUPPLY CABLE ENTRY INTO SPA EQUIPMENT AREA

Options for routing supply cables into the spa's equipment area.

HOW TO PASS THE CABLE THROUGH THE SPA ENCLOSURE

Methods for routing cables through the spa enclosure.

EUROPEAN (50 HZ) MODELS

ATTENTION: ELECTRICIAN & SPA OWNER PICO FUSE

TYPICAL RESIDUAL CURRENT DETECTOR (RCD)

230 VOLT SUPPLY CONNECTION

SRBP21, SRBP21 X AND SRBP21 MS SPA PACK

Power requirements for specific spa pack models.

CONVERSION FROM SINGLE SERVICE TO 3-SERVICE

Wire Size and Over Current Protection

Wire sizes and RCD breaker ratings based on current.

WHATS UNDER YOUR SPA (THE EQUIPMENT)

2-Speed Jet Pump

Details about the 2-speed jet pump and its operation.

Ozonator

03;UV Sanitizer (AquaNova)

START-UP

HOW YOUR SPA WORKS

Overview of the spa's operational systems.

Circulating, Heating and Filtering

Explanation of the spa's circulation, heating, and filtration functions.

Filter System

Details on the spa's filter system and clean-up cycles.

Hydrotherapy

FILLING YOUR SPA

SPATOUCH ICON DRIVEN USER GUIDE

spaTouch Icon Driven Control Panels

The Main Screen

Spa Status

Information displayed on the main screen regarding spa operation.

The Main Screen - Continued

ICON Specifications

Legend for icons displayed on the spa control panel.

Navigation

How to navigate through the spa's menu system.

Messages

How to view and dismiss messages displayed on the control panel.

The Set Temperature

The Spa Screen

All Equipment Access

How to access and control different spa equipment via the screen.

The Settings Screen

Programming, Etc.

Overview of programmable settings and controls accessible via the settings screen.

Heat Mode

Explanation of different heat modes (Ready, Rest).

Dual Temperature Ranges (High vs. Low)

The Settings Screen - Continued

Fill it up!

Priming the Pumps

Step-by-step guide to priming the spa pumps.

Functionnement du spa

Pumps

Filtration and Ozone

Time-of-Day

Adjusting Filtration

Main Filtration

Setting the primary filtration cycle (start, end, duration).

Filter Cycle 2 - Optional Filtration

Adjusting Filtration - Continued

Circulation Pump Modes

Restricting Operation

Locking and Unlocking

Step-by-step instructions for locking and unlocking the spa controls.

The Utilities Screen

Panel

GFCI Test

Instructions for performing the GFCI test.

Utilities - GFCI Test Feature

Forcing GFCI Test (North America Only)

Warning! Qualified Technician Required for Service and Installation

Basic Installation and Configuration Guidelines

Fundamental guidelines for safe spa installation and electrical configuration.

CSA Compliance;Conformité

Information on CSA compliance and safety precautions.

MP3;BLUETOOTH READY SYSTEM OPERATION

MP3 Operation:

Bluetooth Operation:

ACCESSING FILTER CARTRIDGES

WHITEWATER SKIM FILTER - SPLIT VERSION

MAINTENANCE

CARING FOR THE ACRYLIC SURFACE

How to clean and maintain the spa's acrylic surface.

CLEANING THE SPA’S CABINET

JET MAINTENANCE

To Remove an Adjustable Jet Internal

DIVERTER VALVE MAINTENANCE

FILTER SYSTEM

GENERAL INFORMATION

CLEANING FILTER CARTRIDGES

DRAINING YOUR SPA

KNOWING WHEN TO DRAIN

Signs indicating when the spa water needs to be drained.

HOW TO DRAIN YOUR SPA

Detailed steps for draining the spa water.

Drain Connections

WINTERIZING YOUR SPA

TROUBLESHOOTING YOUR SPA

Ground Fault Circuit Interrupter (GFCI) or Residual Current Detector (RCD) Shuts Off On Initial Start-Up

Troubleshooting GFCI/RCD tripping during initial startup.

Ground Fault Circuit Interrupter (GFCI) or Residual Current Detector (RCD) Shuts Off (Not on Initial Start-Up)

Troubleshooting GFCI/RCD tripping after initial startup.

Spa is Completely “Dead” (No Circulation and No Display on Topside Control Panel

Troubleshooting for a spa with no power or display.

Troubleshooting Your Spa (Continued)

No Heat or Heat Too Low

Common causes and solutions for lack of heat or low heat.

Jet(s) Do Not Come On When Pump Key is Pressed

LED Light(s) Do Not Come On When Light Key is Pressed

No Air;Water Mixture Coming From a Jet

HOW TO CHECK A FUSE

WARRANTY SERVICE

BP2000;2100 SERIES SPA PACKS

Fuse Size Protects

WATER TREATMENT GUIDE

SANITIZING YOUR SPA

Instructions for sanitizing the spa water.

Initial Start-Up

Entretien quotidien

Entretien périodique

PRÉCAUTIONS À PRENDRE AVEC LES PRODUITS CHIMIQUES

Équilibre de l’eau

pH

Explanation of pH levels and their impact on spa water.

Alcalinité

Explanation of alkalinity levels and their role in pH stabilization.

Dureté du calcium

Explanation of calcium hardness and its effects.

Problèmes d’eau courants

Common Spa Water Problems (Continued)