Sunways NTX3000 - General

8 Troubleshooting
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8 Troubleshooting
8.1 General
We assure that each inverter is manufactured to
exact specifications and is thoroughly tested before
leaving the factory. If you encounter difficulty with
the operation of your inverter, please follow the
steps below in an effort to correct the problem.
· Check the LED indicator combinations on the
panel of the NTX inverter.
· Check and record the “ERROR” messages on the
LCD display or other. Take appropriate action to
correct the issue.
NOTE
When the inverter is in error, the error information
is composed of “error code+time” displayed on LCD,
as the following:
01: Volt Fault
11-03 15:30:30
· If necessary, check the DC and AC voltages at
terminals inside the inverter. Be sure to observe
all of the safety precautions listed throughout
this manual when doing so, or hire a qualified
professional.
· If the system problem persists, contact Sunways
technical support at:
Tel: 49(0) 753199677-0.
Email: info@sunways.de
In order to better assist you when contacting Sun-
ways, please provide the following information. This
information is required for service assistance.
Information regarding the NTX:
· Serial number
· Model
· Brief of the problem
· LED indicator combinations or display message
· What error code is indicated? (Provided a com-
munication option is installed)
· AC voltage
· DC voltage
· Can you reproduce the failure? If yes, how?
· Has this problem occurred in the past?
· What were the ambient conditions when the
problem occurred?
Information regarding the PV modules:
· Manufacturer name and model of the PV module
· Output power of the module
· Open circuit voltage (Voc) of the module
· Number of module in each string
If it becomes necessary to send the NTX inverter
back to the manufacturer for service, please ship
it in the original box to avoid damage during
shipping.