Supermicro SuperServer SYS-221GE-NR - Troubleshooting Procedures; General Technique; No Power; No Video

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Chapter 7: Troubleshooting and Support
88
MAC CODE
DESIGNED IN USA
X13DEG-OA
REV:1.01
CN25
JDB5
JDB3
JNVVPP1
JNVI2C1
JSYSID2JSYSID1
JPMB_FAN1
MH3
MH7
MH14
MH13
MH12
MH6
MH9
MH5
JMCIO-RA1 JMCIO-RA2
J36
J35
JSTBY1
JIPMB1
MH16
MH15
MH18
MH17
JNCSI1
JPRG1
JBT1
JSLOT1
JTPM1
JFP2
BT1
JPW_STBY1
MH2
PWR2
PWR1
PWR3 PWR4
JS1
JS2
JPW1
JPW2
JPW3
JPW4
JM2_2 JM2_1
JMCIO4A
JMCIO4B
JMCIO5B
JMCIO5A
JMCIO9A JMCIO9B
JMCIO8B
JMCIO8A
JMCIO7A
JMCIO7B
JMCIO6B
JMCIO6A
JMCIO10B
JMCIO10A
JAIOM1
JPWR1
JPWR2
JPWR3
JPWR4
JPWR5
JPWR6
JPWR7
JPWR8
JPWR9 JPWR10
JPWR11 JPWR12
JPWR13 JPWR14 JPWR15 JPWR16
JPWR17
JPWR18
JPWR19
JPWR20
JPW23
JPW22
JPW21
MH10
FAN9
FAN1
FAN2
FAN3
FAN4
FAN5
FAN6
FAN7
FAN8
FAN10
LED6
LEDPWR
LEDBMC
LED7
LED4
JF1
JL1
JVRM2
JVRM1
JMCIO3B JMCIO3A
JMCIO2B JMCIO2A
JMCIO1B
JMCIO1A
P2-PCIE5A
P2-PCIE5B
P2-PCIE4A P2-PCIE4B
P1-PCIE5A
P1-PCIE5B
P1-PCIE4A
P1-PCIE4B
FRONT CONTROL
GPU-PWR10GPU-PWR8
GPU-PWR6
GPU-PWR4
GPU-PWR2
STBY_PWR
P2-PCIE1A
P2-PCIE1B
P2-PCIE2A
P2-PCIE2B
P2-PCIE3A
P2-PCIE3B
GPU-PWR20
GPU-PWR18
GPU-PWR16
GPU-PWR14
GPU-PWR12
M.2-P1:
PCIE 3.0X2PCIE 3.0X2
M.2-P2:
GND
P12V
BATTERY
PSU1
GPU-PWR1
USB2/3(2.0)
P1-PCIE3B
P1-PCIE3A
GPU-PWR3
GPU-PWR5
P1-PCIE2B
P1-DIMMH1 P1-DIMMH2 P1-DIMMG1
P1-DIMMF2 P1-DIMMF1 P1-DIMMG2 P1-DIMME2 P1-DIMME1
CPU1
P1-PCIE2A
GPU-PWR7
PSU2
P1-PCIE1B
P1-DIMMA2 P1-DIMMA1 P1-DIMMB1 P1-DIMMB2 P1-DIMMD1 P1-DIMMD2 P1-DIMMC1 P1-DIMMC2
GPU-PWR9
P1-PCIE1A
I-SATA1:0~3
AIOM-A
AIOM-B
I-SATA1:4~7
AIOM PCIE 5.0X16
NVME ONLY
TPM/PORT80
M.2-C2
I/O-RISER
(USB/BMC/LAN/VGA/COM)
GPU-PWR11
P2-DIMMH1 P2-DIMMG1 P2-DIMMG2 P2-DIMMH2 P2-DIMMF1 P2-DIMME1 P2-DIMME2 P2-DIMMF2
CPU2
GPU-PWR13
PSU3
P2-DIMMA1 P2-DIMMA2 P2-DIMMB2 P2-DIMMB1 P2-DIMMD2 P2-DIMMC1 P2-DIMMC2 P2-DIMMD1
GPU-PWR15
GPU-PWR17
GPU-PWR19
P12V
PSU4
BP-PWR3
BP-PWR2
GND
BP-PWR1
BMC
JNCSIBF3
JPW26
JPW25
JPW24
BP-PWR6
BP-PWR5 BP-PWR4
7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the Technical Support Procedures or
Returning Merchandise for Service section(s) in this chapter. Power down the system before
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1. 󰀨
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2. 
3. Power up. If the system boots, check for memory errors and add-on card problems
No Power
• Check that the power LED on the motherboard is on.
Figure 7-3. Location of the MB Power LED
• Make sure that the power connector is connected to the power supply.
• Check that the motherboard battery still supplies approximately 3 VDC. If it does not,
replace it.
• 
• 󰀨
No Video
If the power is on but you have no video, remove all add-on cards and cables.
LEDPWR