Supermicro SuperServer SYS-221GE-NR - Page 6

Preface
6
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................55
Website .............................................................................................................................55
Direct Links for the SYS-221GE-NR System ................................................................55
Direct Links for General Support and Information .......................................................55
7.2 BMC Interface .....................................................................................................................56
7.3 Troubleshooting Procedures .............................................................................................57
General Technique ............................................................................................................57
No Power ..........................................................................................................................57
No Video ...........................................................................................................................57
System Boot Failure .........................................................................................................58
Memory Errors ..................................................................................................................58
 ...........................................................................58
When the System Becomes Unstable ..............................................................................58
7.4 BIOS Error Beep (POST) Codes .......................................................................................60
Additional BIOS POST Codes ..........................................................................................60
7.5 Crash Dump Using the BMC Dashboard ............................................................................61
7.6 UEFI BIOS Recovery .........................................................................................................62
Overview ...........................................................................................................................62
Recovering the UEFI BIOS Image ....................................................................................62
Recovering the Main BIOS Block with a USB Device ......................................................62
7.7 CMOS Clear .......................................................................................................................67
7.8 BMC Reset .........................................................................................................................67
7.9 Where to Get Replacement Components ..........................................................................68
7.10 Reporting an Issue ............................................................................................................68
Technical Support Procedures ..........................................................................................68
Returning Merchandise for Service ...................................................................................68
Vendor Support Filing System ..........................................................................................69
7.11 Feedback ...........................................................................................................................69
7.12 Contacting Supermicro ......................................................................................................70
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specications