Chapter 3: Troubleshooting
59
3.3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The motherboard supports up to 64GB of DDR4 ECC UDIMM memory with speeds
of up to 3200MHz in four memory slots. To enhance memory performance, do not mix memory
modules of dierent speeds and sizes. Please follow all memory installation instructions given
on Section 2-4 in Chapter 2.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing
any problems with your system. Updated BIOS les are located on our website at http://
www.supermicro.com/ResourceApps/BIOS_IPMI_Intel.html. Please check our BIOS warning
message and the information on how to update your BIOS on our website. Select your
motherboard model and download the BIOS le to your computer. Also, check the current
BIOS revision to make sure that it is newer than your BIOS before downloading. Please
unzip the BIOS le onto a bootable USB device. Run the batch le using the format FLASH.
BAT lename.rom from your bootable USB device to ash the BIOS. Then, your system will
automatically reboot.
Warning: Do not shut down or reset the system while updating the BIOS to prevent possible
system boot failure!
Note: The SPI BIOS chip used on this motherboard cannot be removed. Send your
motherboard back to our RMA Department at Supermicro for repair. For BIOS Recovery
instructions, please refer to the AMI BIOS Recovery Instructions posted at http://www.
supermicro.com/support/manuals/.
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