3-3
Chapter 3: Troubleshooting
2. BIOS upgrades can be downloaded from our website at (http://www.supermicro.
com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it depends
on the modications to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
•System conguration
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X8SIL/X8SIL-F supports up to 32GB of Registered ECC DDR3
or up to 16GB of unbuffered ECC DDR3 SDRAM (1.5V, 1333/1066/800 MHz).
See Section 2-3 for details on installing memory.
Question: Does the X8SIL/-F, X8SIE/-F/LN4 or X8SI6-F motherboard support
non-ECC UDIMM with the Xeon 34xx CPU?
Answer: No, they don't. With Xeon 34xx CPUs, memory type has to be either
ECC UDIMM or ECC RDIMM. Please refer to our “tested memory list” in our
motherboard website. For memory usage guidelines, please check Chapter 2
of this manual.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located
on our web site at http://www.supermicro.com/support/bios/. Please check our
BIOS warning message and the information on how to update your BIOS on our
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